Refund policy

Effective Date: September 1, 2026

1. Overview (Quick Reference)

Return Window: 30 days from delivery
Product Condition Accepted: New (unused, undamaged, original packaging, tags and labels attached) for change-of-mind returns; any condition for defective or damaged items
Return Method: By mail, using a trackable courier
Return Shipping Cost: Customer pays for change-of-mind returns; Wildhaven Curator covers defective, damaged, or incorrect items
Restocking Fee: 25% for change-of-mind returns; 0% for defective, damaged, or incorrect items
Refund Processing Time: Within 7 days after we receive and inspect the returned item
Refund Method: Original payment method
Exchanges: Accepted for defective, damaged, or incorrect items, or for a different size or color

2. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Wildhaven Curator website located at wildhavencurator.com ("Website") and shipped to customers within the United States. Wildhaven Curator is operated by Wildhaven Curator LLC.

3. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@wildhavencurator.com

Phone: +1 239-310-4096

Address: 3189 Killington Loop, The Villages, Florida 32163, United States

Hours: Monday to Friday, 9 AM to 5 PM EST

4. Return Eligibility

Customers have the right to return products within 30 days of receipt, subject to the conditions outlined below. We accept returns for both defective and non-defective products.

4.1 Conditions for Return

For Non-Defective Returns (Change of Mind): The product must be new, unused, undamaged, and in the same condition that you received it. It must be in the original packaging, with all labels and tags attached.
For Defective or Damaged Returns: Items are accepted regardless of condition. Please provide photos or videos as documentation of the defect or damage.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

5. Return Process

5.1 Initiating a Return. Contact Customer Service: Email us at support@wildhavencurator.com or call +1 239-310-4096 within 30 days of receiving your order. Provide your order number and a detailed reason for the return. Return Authorization: After reviewing your request, we will provide detailed return instructions and a Return Merchandise Authorization (RMA) number if applicable.

5.2 Preparing Your Return. Package the Item Safely: Securely pack the item in its original packaging with all accessories and included materials. Include Documentation: Include the return authorization form and any necessary supporting documents or images. Return Label: For change-of-mind returns, you are responsible for downloading, printing, and paying for your own return shipping label. For defective, damaged, or incorrect items, Wildhaven Curator will provide a prepaid return shipping label. Please note that change-of-mind returns are subject to a 25% restocking fee, which will be deducted from your refund.

5.3 Shipping the Return. Method: Return using a trackable courier. Return Window: Ship the item within 7 days after receiving the return authorization.

6. Return Shipping Costs and Fees

Return Shipping Costs (Change of Mind): The customer is responsible for return shipping costs.
Return Shipping Costs (Defective, Damaged, or Incorrect Items): Wildhaven Curator covers return shipping costs.
Restocking Fees: A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective, damaged, or incorrect items.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind (Non-Defective Products). Eligibility: Items must be new, unused, undamaged, and in original packaging with tags attached. Return request must be made within 30 days of receipt. Refund: A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the customer's responsibility.

7.2 Defective or Damaged Goods. Notification: Contact us within 30 days of receipt with photo or video documentation. Documentation: Provide photos or videos of the defect or damage. Resolution: We will offer a replacement or a full refund, including return shipping. No restocking fee applies.

7.3 Incorrect Product Received. Notification: Inform us immediately upon receipt. Resolution: We will arrange for the incorrect item to be returned and ensure you receive the correct product at no additional cost.

7.4 Product Never Arrived. Notification: Contact us if your product does not arrive within the estimated delivery time stated in our Shipping Policy. Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

7.5 Order Cancellation. Before Shipment: You can cancel your order for a full refund if the cancellation request is received before the order has shipped. After Shipment: If the order has already been shipped, please follow the return process once received, including the 25% restocking fee where applicable.

8. Refunds

8.1 Refund Conditions. Approval: Refunds are issued after we receive and inspect the returned item. Notification: We will notify you via email regarding the approval or rejection of your refund. Condition: Items must meet the return eligibility criteria outlined in Section 4.

8.2 Refund Processing. Method: Refunds will be processed to the original payment method used at the time of purchase. Processing Time: After receiving and inspecting the returned item, the refund processing time is within 7 days. It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds. Partial refunds may be granted in certain situations: Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error. Late Returns: Items returned more than 30 days after delivery.

9. Exchanges

We accept exchanges for defective, damaged, or incorrect items, or if you need a different size or color. To request an exchange, contact us at support@wildhavencurator.com.

10. Non-Returnable Items

The following items are not eligible for return or refund: Custom or personalized items; Gift cards.

11. Timelines

Return Window: Returns must be reported within 30 days of receiving the product.
Damaged Package Reporting: Within 7 days of delivery.
Return Shipping Window: Ship within 7 days of receiving your return authorization.
Refund Processing Time: Within 7 days after receiving and inspecting the returned item.

12. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

13. Questions and Support

Wildhaven Curator LLC