Refund policy
Effective Date: July 26, 2026
1. Scope
This Return and Refun
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wildhavencurator.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@wildhavencurator.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wildhavencurator.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wildhavencurator.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@wildhavencurator.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wildhavencurator.com.
d Policy applies to all purchases made through wildhavencurator.com.
2. Contact Information
Email: support@wildhavencurator.com
Phone: +1 239-310-4096
Address: 3189 Killington Loop, The Villages, Florida 32163, United States
Hours: Monday–Friday, 9 AM–5 PM EST
3. Return Eligibility
Customers in the United States may return a product within 30 days of receipt, subject to the conditions below. We accept returns for both defective and non-defective products.
3.1 Return Conditions
- Non-defective returns (change of mind): The item must be new, unused, undamaged, and in its original packaging with all tags and labels attached.
- Defective or damaged returns: Accepted regardless of condition. Photo or video documentation of the defect or damage is required.
- Proof of purchase is required for all returns.
4. How to Start a Return
1. Contact our Customer Service team at support@wildhavencurator.com or +1 239-310-4096 within 7 days of receiving your order. Include your order number and the reason for return.
2. Once approved, we'll send you return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
3. Download and print your own return shipping label. Return shipping is the customer's responsibility.
4. Pack the item securely in its original packaging with all accessories and included materials, and ship it using a trackable courier within 7 days of receiving your return authorization.
5. Return Shipping & Fees
- Return shipping costs are the customer's responsibility.
- A 25% restocking fee applies to change-of-mind returns.
- No restocking fee (0%) applies to defective or damaged items.
6. Specific Situations
- Change of mind: Refund issued to the original payment method, minus the 25% restocking fee.
- Defective or damaged goods: Contact us within 30 days of receipt with photo/video proof. We'll offer a replacement or full refund, with no restocking fee.
- Incorrect item received: Let us know right away we'll arrange return of the incorrect item and get you the correct product at no extra cost.
- Item never arrived: If your order hasn't arrived within the estimated 4–7 business day delivery window, contact us. We'll open a carrier investigation and, if the shipment is confirmed lost, issue a full refund or replacement.
- Order cancellation: Orders can be cancelled for a full refund before they ship. Once shipped, our standard return policy (including the 25% restocking fee, where applicable) applies.
7. Refunds
Once we receive and inspect your return, we'll notify you by email of its approval. Approved refunds are processed to your original payment method within 7 days; your bank or card issuer may take additional time to post the funds. Partial refunds may apply if an item isn't returned in its original condition (for reasons other than our error) or is returned after the 30-day window.
8. Exchanges
We accept exchanges for defective, damaged, or incorrect items, or if you need a different size or color. To request one, contact support@wildhavencurator.com.
9. Legal Rights
This policy does not affect any statutory rights you may have under applicable law.
10. Questions
Visit our FAQ page or contact us at support@wildhavencurator.com or +1 239-310-4096.
By purchasing from wildhavencurator.com, you agree to this Return and Refund Policy.
Wildhaven Curator
Phone: +1 239-310-4096
Email: support@wildhavencurator.com
Business Hours: Monday–Friday, 9 AM–5 PM EST
Address: 3189 Killington Loop, The Villages, Florida 32163, United States.