Warranty

1. Manufacturer's Warranty
All products sold by Wildhaven Curator are backed by the manufacturer's warranty. Specific coverage including duration and terms varies by product; please refer to the product manual or packaging for exact details. If you're unsure about your product's warranty coverage, contact our support team at support@wildhavencurator.com or +1 239-310-4096.

2. Product Quality
Your satisfaction matters to us. If your item arrives defective or stops working properly, you'll receive a full 100% refund or replacement. To help us resolve this quickly:

  • Inspect the packaging upon arrival. If there's visible damage even just to the box note it on the delivery receipt.

 

  • If you weren't able to open the package right away and suspect damage, mark "suspect damage" on the delivery receipt.

 

3. Warranty Limitations & Exclusions
The manufacturer's warranty generally covers defects in materials and workmanship under normal use. Coverage typically excludes:

  • Damage from misuse, improper installation, unauthorized alterations, or normal wear and tear

 

  • Environmental damage beyond regular conditions

 

  • Consumable parts or accessories, unless specifically noted

For exact coverage details, consult your product manual or contact our support team.

4. Filing a Warranty Claim
To file a claim, email support@wildhavencurator.com with:

  • Proof of purchase (order number or receipt)

 

  • A detailed description of the issue, including photos or videos if available

We'll review your claim and may request additional documentation. If approved, we'll coordinate a repair, replacement, or refund based on your product's warranty terms.

5. Shipping & Labor Responsibilities
Unless otherwise stated:

  • Shipping the product back to us for evaluation is your responsibility.

 

  • If a repair or replacement is approved, we may cover shipping of the new item.

 

  • Labor or installation costs are not covered under standard warranties.

6. Transferring Your Warranty
Most warranties are non-transferable and apply only to the original purchaser. For potential exceptions or extended warranty options, review your product's documentation or contact our support team.

7. Disclaimers & Legal Limitations
This warranty represents our sole obligation and is not transferable. We disclaim liability for incidental or consequential damages arising from product use or inability to use the product. Some jurisdictions do not allow the exclusion of incidental damages, so this exclusion may not apply to you.

Wildhaven Curator
Phone: +1 239-310-4096
Email: support@wildhavencurator.com
Business Hours: Monday–Friday, 9 AM–5 PM EST
Address: 3189 Killington Loop, The Villages, Florida 32163, United States