Warranty

At Wildhaven Curator, we’re here to help you understand your product’s warranty and get support when something goes wrong.

Manufacturer warranty coverage varies by brand, product, component, and purchase date. Our team can help identify the applicable terms and coordinate the next steps.

1. Understanding Your Product’s Warranty

Check the Warranty & Support section on your product page for the available coverage summary.

Warranty periods, covered components, registration requirements, and service options depend on the manufacturer’s terms applicable to your purchase. Some components may have shorter coverage than the main product.

If coverage information is incomplete or you need confirmation before purchasing, please contact us.

2. Coverage, Conditions, and Exclusions

Manufacturer warranties generally address qualifying defects in materials or workmanship under the specified conditions of use.

Depending on the product, exclusions may include misuse, improper installation, inadequate maintenance, unauthorized modifications, accidental damage, environmental exposure, or normal wear.

Coverage for accessories, consumables, batteries, screens, fans, and other components varies. Please refer to your product’s specific terms.

3. Damaged, Defective, or Incorrect Deliveries

Please inspect your shipment promptly. Where possible, photograph the packaging, shipping label, and affected product, and record visible damage on the delivery receipt.

Contact us as soon as you notice a problem. Manufacturer and carrier reporting requirements can be time-sensitive.

Delivery-related returns, replacements, and refunds are handled under our Return and Refund Policy. Manufacturer warranty service follows the applicable product warranty. This page does not replace benefits available under our store’s Return and Refund Policy.

4. How to Request Warranty Assistance

  1. Email support@wildhavencurator.com with your order number or proof of purchase.

  2. Include the product name, model, serial number where applicable, and a description of the issue.

  3. Attach clear photos or videos, including any displayed fault codes.

  4. Provide installation, maintenance, or registration information if requested.

  5. Follow the return or service instructions provided before shipping equipment or arranging warranty repairs.

We can help coordinate manufacturer troubleshooting, documentation, and claim review. Some manufacturers require customers or installers to work directly with their technical support team.

5. Warranty Service and Possible Resolutions

Available remedies depend on the applicable warranty and the manufacturer’s assessment. These may include replacement parts, repair, or replacement equipment. Certain warranties include prorated coverage or customer contributions.

Refunds are available where provided by the applicable manufacturer terms or our Return and Refund Policy.

6. Shipping, Labor, and Other Costs

Responsibility for freight, packaging, diagnostics, labor, removal, and reinstallation varies by product and claim.

Please contact us to confirm applicable costs and authorization requirements before arranging service. Our Return and Refund Policy separately explains the costs associated with eligible store returns.

7. Registration and Warranty Transfers

Some manufacturers require registration, commissioning records, or installation checklists. Transferability also varies and may depend on the product remaining at its original location.

Please contact us for help identifying these requirements.

8. Contact Us

Wildhaven Curator

Email: support@wildhavencurator.com
Phone: +1 239-310-4096
Hours: Monday–Friday, 9 AM–5 PM EST

This page provides general warranty guidance. Product-specific manufacturer terms apply to manufacturer warranty claims. Nothing on this page limits rights available under applicable law.