FAQ Page

Where do you ship?

We currently ship within the contiguous United States. We're continually working to expand our shipping destinations — check back for updates.

Is shipping really free?

Yes. Standard shipping is free on all orders shipped within the contiguous USA, with no hidden fees.

How long does shipping take?

Orders are processed within 1-2 business days. Transit typically takes 3-5 business days, for a total estimated delivery time of 4-7 business days. See our Shipping Policy for full details.

Can I return a product if I change my mind?

Yes. You have 30 days from delivery to return an item. The item must be new, unused, undamaged, and in original packaging with tags and labels attached. Return shipping and the return label are the customer's responsibility for change-of-mind returns, and a 25% restocking fee applies. See our full Return and Refund Policy.

What if my item arrives defective or damaged?

Contact us within 30 days of receipt with photo or video documentation. We cover return shipping and there's no restocking fee — you'll get a replacement or a full refund.

Can I cancel my order?

Yes, at no charge, provided it hasn't shipped yet. Contact us as soon as possible and we'll cancel before it enters the fulfillment process. Once an order has shipped, follow the standard return process instead.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Apple Pay, Google Pay, PayPal, and Amazon Pay. See our Payment Options page for details.

Do you offer a price match?

Yes. See our Price Match Guarantee page for details.

Do your products come with a warranty?

Yes, every product is covered by the manufacturer's warranty. Coverage and duration vary by product — see our Warranty page for details.

Who do I contact for support?

Email us at support@wildhavencurator.com or call +1 239-310-4096. We're available Monday to Friday, 9 AM to 5 PM EST, and typically respond within 24 hours.