Warranty & Support Big Battery

At Wildhaven Curator, we’re here to help with warranty questions about your BigBattery purchase. Our team can help identify the applicable coverage and coordinate manufacturer support.

Manufacturer Warranty Overview

Coverage depends on the product, purchase date, and applicable manufacturer terms. BigBattery provides lifetime technical support and automatically records battery warranties through serial numbers and QR codes.

Coverage and Duration

• BigBattery Batteries: Purchases after October 2024 carry 12-year repair/replacement coverage for material and workmanship defects.

• Earlier Battery Purchases: Purchases before October 2021 carry three-year coverage; purchases from October 2021 through October 2024 carry ten-year coverage.

• BigBattery Chargers and Accessories: One-year coverage from purchase for qualifying defects under normal use.

• BigBattery APEX-6.5K and APEX-10K Inverters: Five-year limited warranty. Contact us for model-specific eligibility, exclusions, and service arrangements.

• Other Manufacturers: Products branded EG4, Sol-Ark, Victron, Growatt, AIMS, or another manufacturer follow that manufacturer’s warranty.

Battery Warranty Service

BigBattery assesses returned batteries before approving service. Repairs or refurbished replacements may be provided.

If a new replacement is provided, beginning in year two, the customer may owe one-twelfth of its cost per year of ownership.

Capacity-loss claims below 25% are excluded. Manufacturer capacity testing is free; results determine eligibility.

Conditions and Exclusions

Battery exclusions include misuse, improper installation, environmental damage, improper charging, over-discharge, and unauthorized modification/disassembly.

If charge falls below 10%, recharge within 48 hours. Contact BigBattery immediately if charging is impossible.

Charger coverage excludes misuse, physical damage, unauthorized work, incompatible equipment, and operation outside specifications. IP65 charger coverage is nontransferable; repaired/replacement chargers retain the original warranty dates.

Battery Warranty Transfers

• Stationary batteries must remain at the original location; ownership-transfer documentation must be emailed within 30 days.

• Mobile batteries must remain in the original vehicle/system, with original purchase proof and a documented ownership chain.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model, serial number, issue description, and available photographs.
  3. Our team can help coordinate troubleshooting with BigBattery.
  4. Obtain return instructions before shipping and follow the required packaging procedure.

Manufacturer support: Support@BigBattery.com
Manufacturer phone: (818) 280-3091

Shipping, Labor, and Related Costs

• Battery claims: Eligible first-year claims receive round-trip shipping within the continental U.S.; customers pay both directions afterward. Disconnection, service interruption, and repacking are excluded. International customers pay shipping.

• IP65 charger claims: Customers prepay shipment to the manufacturer. Confirm other shipping costs before returning.

• APEX claims: Contact us to confirm freight, labor, and service costs before arranging work.

Warranty Assistance

For help understanding coverage or coordinating support, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This indoor lithium battery energy storage system supports commercial and industrial operations with high energy demands. Available in 40kWh and 60kWh configurations, it provides backup energy during grid outages to help maintain business continuity and reduce downtime.

Its modular design supports expansion as energy requirements grow. Peak shaving, demand charge management, and time-of-use optimization help businesses manage electricity costs, while unused energy can be sold back to the grid.

Designed for applications including retailers, manufacturing plants, data centers, electric vehicle charging stations, and large-scale farms, the system also supports demand response participation. Built-in aerosol fire suppression is provided at both the module and cabinet levels.

Key Features

  • Backup Energy: Supports continued operation during grid outages.

  • Modular Expansion: Allows storage capacity to grow with business energy requirements.

  • Peak Shaving: Helps manage periods of high electricity demand.

  • Demand Charge Management: Supports strategies for reducing demand-related electricity costs.

  • Time-of-Use Optimization: Enables energy management around time-based electricity rates.

  • Grid Export: Supports selling unused energy back to the grid.

  • Integrated Fire Suppression: Aerosol fire suppression is built into both the battery modules and cabinet.

  • EV Charging Support: Helps address fast-charging site capacity constraints.

  • Demand Response: Supports participation in demand response programs.

Specifications

  • Battery Technology: Lithium

  • System Type: Battery energy storage system (BESS)

  • Installation Environment: Indoor

  • Available Storage Capacities: 40kWh and 60kWh

  • Construction: Modular, expandable design

  • Series Expansion Range: 40kWh up to 9.6MWh

  • Fire Suppression: Built-in aerosol system at module and cabinet levels

  • Intended Applications: Commercial and industrial energy storage, retail facilities, manufacturing plants, data centers, EV charging stations, and large-scale farms

Size Guide

  • 40kWh Configuration: 40kWh indoor battery energy storage system

  • 60kWh Configuration: 60kWh indoor battery energy storage system

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