Warranty & Support Sol-Ark

At Wildhaven Curator, we’re here to help with warranty questions about your Sol-Ark inverter and coordinate manufacturer support.

Manufacturer Warranty Overview

Sol-Ark provides limited coverage against material and workmanship defects for the applicable inverter model.

Coverage and Duration

• Covered Inverter Models: Ten-year limited warranty.

• LCD Screen and Fans: Five-year coverage from purchase.

The inverter warranty starts on the purchase date or end-user receipt date, whichever is later, supported by purchase documentation.

Conditions and Exclusions

Follow the applicable installation and operating instructions. Exclusions include improper installation, unauthorized alterations or repairs, normal wear, abuse, corrosion, unauthorized software changes, and altered serial numbers.

Lightning damage is excluded except as specified for an eligible EMP-hardened system.

For 30K and 60K models, the installation operational verification checklist must be completed, signed, and dated.

Warranty Transfer

Coverage may transfer when the inverter remains at its original installation location. Notify Sol-Ark and provide the new owner’s details.

Warranty Service

Sol-Ark determines whether an eligible defective product will be repaired or replaced. Technical Support must validate the issue, and an RMA is required before returning equipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and purchase receipt.
  2. Include the inverter model, serial number, issue description, and available photographs.
  3. Provide the shipping address for repaired or replacement equipment.
  4. Our team can help coordinate manufacturer troubleshooting and return instructions.

Manufacturer warranty support: support@sol-ark.com
Phone: (972) 575-8875, extension 2

Shipping, Labor, and Related Costs

Installation, removal, and reinstallation costs are excluded. Confirm warranty freight arrangements and applicable charges before shipment.

Warranty Assistance

Contact Wildhaven Curator for help understanding coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This hybrid solar inverter provides partial home backup for essential appliances. It delivers 12 kW AC, including 9 kW AC from batteries, with 120/240V backup capability.

Time-of-Use scheduling helps manage stored energy and grid usage during peak-rate periods. An LCD touchscreen supports programming, while the built-in transfer switch simplifies backup integration.

Key Features

  • Energy Scheduling: Day-of-week and seasonal Time-of-Use settings.

  • Integrated Transfer: No external transfer switch needed.

  • Generator Support: Dedicated GEN port with AutoStart capability.

  • Smart Loads: Single-circuit smart load functionality.

  • Grid Integration: NEM 3.0 ready and Virtual Power Plant ready.

Specifications

  • AC Power: 12 kW

  • AC Power from Batteries: 9 kW

  • Grid Pass-Through: 50A

  • Backup Voltage: 120/240V

  • Battery Charger: 185A

  • Battery Port: 48V

  • Connection: Load side

  • Interface: LCD touchscreen

Compatibility

Compatible With: 48V energy storage batteries

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