Warranty & Support Sol-Ark

At Wildhaven Curator, we’re here to help with warranty questions about your Sol-Ark inverter and coordinate manufacturer support.

Manufacturer Warranty Overview

Sol-Ark provides limited coverage against material and workmanship defects for the applicable inverter model.

Coverage and Duration

• Covered Inverter Models: Ten-year limited warranty.

• LCD Screen and Fans: Five-year coverage from purchase.

The inverter warranty starts on the purchase date or end-user receipt date, whichever is later, supported by purchase documentation.

Conditions and Exclusions

Follow the applicable installation and operating instructions. Exclusions include improper installation, unauthorized alterations or repairs, normal wear, abuse, corrosion, unauthorized software changes, and altered serial numbers.

Lightning damage is excluded except as specified for an eligible EMP-hardened system.

For 30K and 60K models, the installation operational verification checklist must be completed, signed, and dated.

Warranty Transfer

Coverage may transfer when the inverter remains at its original installation location. Notify Sol-Ark and provide the new owner’s details.

Warranty Service

Sol-Ark determines whether an eligible defective product will be repaired or replaced. Technical Support must validate the issue, and an RMA is required before returning equipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and purchase receipt.
  2. Include the inverter model, serial number, issue description, and available photographs.
  3. Provide the shipping address for repaired or replacement equipment.
  4. Our team can help coordinate manufacturer troubleshooting and return instructions.

Manufacturer warranty support: support@sol-ark.com
Phone: (972) 575-8875, extension 2

Shipping, Labor, and Related Costs

Installation, removal, and reinstallation costs are excluded. Confirm warranty freight arrangements and applicable charges before shipment.

Warranty Assistance

Contact Wildhaven Curator for help understanding coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This hybrid inverter provides whole-home backup with 13kW output for 30 minutes and 24kW surge capacity. It supports demanding household loads, including central air conditioning, well pumps, and compressors.

Enhanced EMP hardening adds protection against electromagnetic pulse events. AC- and DC-coupled solar support suits new installations and retrofits, while integrated controls manage generators and smart loads.

Key Features

  • EMP Protection: Enhanced hardening; EMI tested to military electrical substation standards.

  • Solar Flexibility: Supports AC- and DC-coupled solar.

  • Load Management: Integrated Smart Load function.

  • Generator Integration: Multifunction GEN port.

  • Integrated Design: No additional PCS components required.

Specifications

  • AC Grid Input/Output Power: 15kW

  • AC Backup Output: 13kW (30min)

  • Surge Capacity: 24kW

  • AC Grid and Backup Voltages: 120/240, 120,208 Vac

  • Battery Input/Output: 48Vdc, 275A

  • PV Input: 23.4 kWp, 500Vdc

  • GEN Port Input/Output: 19.2kW, 240Vac

  • Grid Passthrough: 200A

Compatibility

Compatible With: AC- and DC-coupled solar, 48Vdc battery systems, and generators.

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