Warranty & Support Sol-Ark

At Wildhaven Curator, we’re here to help with warranty questions about your Sol-Ark inverter and coordinate manufacturer support.

Manufacturer Warranty Overview

Sol-Ark provides limited coverage against material and workmanship defects for the applicable inverter model.

Coverage and Duration

• Covered Inverter Models: Ten-year limited warranty.

• LCD Screen and Fans: Five-year coverage from purchase.

The inverter warranty starts on the purchase date or end-user receipt date, whichever is later, supported by purchase documentation.

Conditions and Exclusions

Follow the applicable installation and operating instructions. Exclusions include improper installation, unauthorized alterations or repairs, normal wear, abuse, corrosion, unauthorized software changes, and altered serial numbers.

Lightning damage is excluded except as specified for an eligible EMP-hardened system.

For 30K and 60K models, the installation operational verification checklist must be completed, signed, and dated.

Warranty Transfer

Coverage may transfer when the inverter remains at its original installation location. Notify Sol-Ark and provide the new owner’s details.

Warranty Service

Sol-Ark determines whether an eligible defective product will be repaired or replaced. Technical Support must validate the issue, and an RMA is required before returning equipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and purchase receipt.
  2. Include the inverter model, serial number, issue description, and available photographs.
  3. Provide the shipping address for repaired or replacement equipment.
  4. Our team can help coordinate manufacturer troubleshooting and return instructions.

Manufacturer warranty support: support@sol-ark.com
Phone: (972) 575-8875, extension 2

Shipping, Labor, and Related Costs

Installation, removal, and reinstallation costs are excluded. Confirm warranty freight arrangements and applicable charges before shipment.

Warranty Assistance

Contact Wildhaven Curator for help understanding coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This hybrid inverter delivers 12 kW to the grid and 10 kW of continuous battery backup for household loads, including mini-split air conditioners, well pumps, kitchen appliances, and lighting.

Designed for new installations and retrofits, it supports AC- and DC-coupled solar, on-grid and off-grid operation, and installation with or without solar or batteries.

Key Features

  • Integrated Design: No separate micro-grid interconnect device required.

  • Energy Management: Seasonal Time-of-Use scheduling, peak shaving, and Virtual Power Plant readiness.

  • Multifunction Port: Supports generator input, AC-coupled PV, or smart loads.

Specifications

  • AC Power and Voltage: 12 kW; 120/240 VAC

  • Continuous Battery Backup: 10 kW AC

  • Grid Passthrough: 100A

  • Solar Input: 19.2 kW

  • MPPTs: 3

  • Current per MPPT: 32A

  • PV Strings per MPPT: 2

  • AC Coupling: 14 kW

  • Battery Charger: 220A

  • Battery Port: 48V

  • Transfer Time: 5ms

  • Solar Safety: Rapid shutdown control

Compatibility

Compatible With: 48V battery systems.

Product Documents

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