Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR Off-Grid System Kit is a 48VDC power system with 13,000W 120/240V output and 30.72kWh of ALPHA 5 PRO server lithium iron phosphate battery storage. It includes two 6500W 48V off-grid hybrid solar inverters, six ALPHA 5 PRO 5.12kWh batteries, two 600 AMP busbars, and 2/0 gauge AWG wire sets.

This kit is designed for off-grid power systems that need high-capacity lithium battery storage and hybrid inverter output. The ALPHA 5 PRO batteries include a battery management system, multiple communication ports, and parallel expansion support, while the NOVA 6.5kW inverters provide pure sine wave output for compatible 120/240V applications.

Kit Includes:

  • 2 x 6500 Watt (6.5kW) 48 Volt Off-grid Hybrid Solar Inverter (RS-H6548)
  • 6 x 5.12kWh ALPHA 5 PRO Server Lithium Iron Phosphate Battery (RS-B5121P)
  • 2 x Busbar 600 AMP
  • 4 x 4 Foot 2/0 Gauge AWG Wire Set 3/8"
ALPHA 5 PRO LiFePO4 Battery

ALPHA 5 PRO

51.2V 100Ah LiFePO4 Battery

No. of Batteries: 6 x ALPHA 5 PRO 51.2V 100Ah LiFePO4 Lithium Batteries

Features:

  • Certification: UL1973, UL9540A, FCC
  • 7,000 Deep Cycles Life
  • 5120 Watt Hours Energy
  • 100A Continuous Charge Current
  • Compatible with multiple brands of inverters
  • Low maintenance
  • Over charging or discharging protection
  • Overcurrent and short circuit protection
  • Parallel up to 15 batteries
  • Connect in parallel for larger capacity
  • With Sophisticated Battery Management System (BMS)
  • 10 years lifespan

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Specifications:

Electrical Specifications

Nominal Voltage: 51.2V

Nominal Capacity: 100Ah

Minimum Capacity: 99.5Ah

Nominal Capacity: 5120Wh

Operating Specifications

Charging Voltage: 56V

Discharging Cutoff Voltage: 44.8V

Maximum Charging Current: 100A

Continuous Charge Current: 100A

Maximum Discharge Current: 100A

Physical Specifications

Battery Dimensions: 17.7"L x 17.8"W x 5.2"H

Battery Weight: 99.2 lb

Server Rack Dimensions: 27.5"L x 27.5"W x 44.1"H

Server Rack Weight: 196.2 lb

BMS Operation

Operation Voltage: 43.2-58.4V

Maximum Charging Current: 100A

Maximum Discharging Current: 100A

Maximum Charge Voltage (CC/CV): 57.6V

Overcharge Protection Voltage: 58.4V

Overcharge Protection Release Voltage: 54V

Over Discharge Protection Voltage: 43.2V

Over Discharge Protection Release Voltage: 47.2V

Over Discharge Primary Charge Overcurrent Protection Value: 110A

Primary Discharge Overcurrent Protection Value: 110A

Secondary Discharge Overcurrent Protection Value: 150A

Secondary Discharge Overcurrent Protection Delay: 500ms

Temperature Performance

Charge Temperature: 32°F to 113°F

Discharge Temperature: -4°F to 149°F

Storage Temperature: -4°F to 113°F

Recommended Storage Temperature: 32°F-113°F

Others

Certification: UL1973, UL9540A, FCC

Max. Expansion: 15 pcs in parallel

Communication Ports: RS485 / RS232 / CAN

Downloads

ALPHA 5 PRO 51.2V 100Ah LiFePO4 Battery

 

ALPHA 5 PRO 51.2V 100Ah LiFePO4 Battery User Manual

 

NOVA 6548 Hybrid Solar Inverter

NOVA 6548

6500 Watt 48 Volt Off-Grid Hybrid Solar Inverter

No. of Hybrid Solar Inverters: 2 x NOVA 6.5kW Inverter 48V Off-Grid Hybrid Solar Inverters

Features:

  • Pure Sine Wave Inverter
  • Configurable color with the built-in RGB LED bar
  • Built-in Wi-Fi for mobile monitoring
  • Supports USB On-the-Go function
  • Built-in anti-dusk kit
  • Detachable LCD control module with multiple communication ports for BMS
  • Configurable input voltage ranges for home appliances and personal computers via LCD control panel
  • Configurable AC/PV output usage timer and prioritization
  • Configurable AC/Solar charger priority via LCD control panel
  • Configurable battery charging current based on applications via LCD control panel
  • Compatible with utility mains or generator power
  • Auto restart while AC is recovering
  • Overload, over temperature, and short circuit protection
  • Parallel operation with 6 units
  • Smart battery charger design for optimized battery performance
  • Cold start function

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Specifications:

Model: RS-H6548

Rated Inverter Power: 6500VA / 6500W

Parallel Capability: Yes, 6 units

Input

Voltage: 120 VAC

Selectable Voltage Range: 90-140 VAC / 80-140 VAC

Frequency Range: 50 Hz / 60 Hz Auto Sensing

Output

AC Voltage Regulation: 120 VAC ± 5%

Surge Power: 2 x rated power for 5 seconds

Efficiency Peak: 91%

Transfer Time: 10 ms / 20 ms

Waveform: Pure Sine Wave

Optional DC Voltage: 12 VDC ± 7%, 100W

Battery

Battery Voltage: 48 VDC

Float Charging Voltage: 54 VDC

Overcharge Protection: 66 VDC

Solar Charger & AC Charger

Solar Charger Type: MPPT

Maximum PV Array Power: 8000W (4000W x 2)

MPPT Operating Voltage Range: 90-450 VDC

Maximum PV Array Open Circuit Voltage: 550 VDC

Maximum Solar Charge Current: 120A

Maximum AC Charge Current: 120A

Maximum Charge Current: 120A

Physical

Dimensions (D x W x H): 5.8 x 17.0 x 21.8 in

Net Weight: 40.6 lb

Communication Interface: USB / RS232 / RS485 / WiFi / Dry-contact

Operating Environment

Humidity: 5% to 95% Relative Humidity

Operating Temperature: -14°F to 104°F

Storage Temperature: 5°F to 140°F

Standard

Compliance Safety: UL 1741 by TUV

Downloads

NOVA 6548 48V 6500W Inverter

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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