Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The NOVA 2K12 is a 2000W 12V pure sine wave inverter with a built-in transfer switch, designed for RVs, campers, trailers, and vans. It provides clean 120VAC power with pure sine wave output and supports automatic transfer operation with Normal and Fast transfer modes.

Built for dependable mobile power setups, this inverter features 4000W peak power, 91% peak efficiency, RS232 / RS485 communication, LED status indicators, and protection features for overload, short circuit, overheat, and adjustable low-voltage shutdown.

Key Features

  • Pure Sine Wave Output (<5% THD): Delivers clean, stable power for sensitive electronics, including medical equipment and servers.
  • 91% High Efficiency: Maximizes battery life with minimal energy loss and low standby consumption.
  • Seamless Automatic Transfer Switch: <20ms transfer time for uninterrupted power during outages; Dual transfer modes: Normal (fridges, tools) / Fast (computers, servers).
  • Advanced Protection System: Adjustable low voltage shutdown (10.5V-12.8V) with overload/short-circuit/overheat protection.
  • Marine-Grade Durability: Optional drip shield and temperature-regulated cooling fan for harsh environments.
  • Smart LCD Display: Shows real-time voltage, load, and system status.
  • Safety Certified: Complies with UL standards, compatible with 12V deep-cycle and lithium (BMS) batteries.

Specifications

    • Rated Output Power: 2000W
    • Peak Power: 4000W (5s)
    • DC Input Voltage: 12VDC (Max 18V)
    • Communication: RS232 / RS485
    • Dimension (LxWxH): 14.8x12.0x4.1 in
    • Net Weight: 15.9 lb
  • AC Input
    • Nominal Voltage (AC INPUT): 120VAC
    • Operation Range: 80-140 VAC full power
    • AC Input Frequency: 50/60 Hz selectable
    • Frequency Range: 45 ~ 70 Hz
  • AC Output
    • Nominal Voltage (AC OUTPUT): 120VAC
    • Voltage Regulation (Batt. Mode): 120VAC ± 5%
    • Output Frequency: 50Hz or 60Hz selectable ± 1%
    • THD (Batt. Mode): <5%
    • Peak Efficiency: 91%
    • Waveform: Pure sine wave
    • Transfer Time: ≤ 20ms
    • Transfer Modes: Normal / Fast
  • Battery
    • Nominal DC Voltage (BATTERY): 12VDC
    • DC Input Power Operating Voltage Range: 10-17VDC
    • Battery Compatibility: 12V deep-cycle (min. 100Ah), LiFePO4 (with BMS)
  • Indicators
    • Line Mode: Green LED on
    • Battery Mode: Amber LED on
    • Warning With Output: Red LED flashing
    • Fault Without Output: Red LED on
  • Operating Environment
    • Humidity: 5% to 95% Relative Humidity (Non-condensing)
    • Operating Temperature: -40°F ~ 160°F (-4°F ~ 122°F with full power)
  • Certificate
    • EMC Compliance: UL458 complies with FCC Part 15

Downloads

Specifications

Manual

Certification

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

Free Shipping
U.S. Local Warehouse
Manufacturer Warranty

Customers also bought