Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR NOVA 12K PV Hybrid Inverter Solar Kit is a high-capacity energy storage and inverter kit built around a 48V split phase hybrid inverter and ALPHA 5 PRO server lithium iron phosphate batteries. It includes one NOVA 12K PV Hybrid Inverter with 12000W PV input, 10000W output, and 48V 120/240V split phase output.

This kit includes twelve 5.12kWh ALPHA 5 PRO server LiFePO4 batteries for a total of 61.44kWh battery capacity, along with two battery racks. The NOVA 12K inverter features built-in Wi-Fi, generator input compatibility, arc fault detection, rapid shutdown, and parallel operation up to 6 units.

Kit Includes:

  • 1 x NOVA 12K PV Hybrid Inverter 12000W PV Input | 10000W Output | 48V 120/240V Split Phase (RS-HI12K)
  • 12 x 5.12kWh ALPHA 5 PRO Server Lithium Iron Phosphate Battery (RS-B5121P)
  • 2 x Free Battery Rack
ALPHA 5 PRO LiFePO4 Battery

ALPHA 5 PRO

51.2V 100Ah LiFePO4 Battery

Features:

  • Certification: UL1973, UL9540A, FCC
  • 7,000 Deep Cycles Life
  • 5120 Watt Hours Energy
  • 100A Continuous Charge Current
  • Compatible with multiple brands of inverters
  • Low maintenance
  • Over charging or discharging protection
  • Overcurrent and short circuit protection
  • Parallel up to 15 batteries
  • Connect in parallel for larger capacity
  • With Sophisticated Battery Management System (BMS)
  • 10 years lifespan

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Specifications:

Electrical Specifications

Nominal Voltage: 51.2V

Nominal Capacity: 100Ah

Minimum Capacity: 99.5Ah

Nominal Capacity: 5120Wh

Operating Specifications

Charging Voltage: 56V

Discharging Cutoff Voltage: 44.8V

Maximum Charging Current: 100A

Continuous Charge Current: 100A

Maximum Discharge Current: 100A

Physical Specifications

Battery Dimensions: 17.7"L x 17.8"W x 5.2"H

Battery Weight: 99.2 lb

Server Rack Dimensions: 27.5"L x 27.5"W x 44.1"H

Server Rack Weight: 196.2 lb

BMS Operation

Operation Voltage: 43.2-58.4V

Maximum Charging Current: 100A

Maximum Discharging Current: 100A

Maximum Charge Voltage (CC/CV): 57.6V

Overcharge Protection Voltage: 58.4V

Overcharge Protection Release Voltage: 54V

Over Discharge Protection Voltage: 43.2V

Over Discharge Protection Release Voltage: 47.2V

Over Discharge Primary Charge Overcurrent Protection Value: 110A

Primary Discharge Overcurrent Protection Value: 110A

Secondary Discharge Overcurrent Protection Value: 150A

Secondary Discharge Overcurrent Protection Delay: 500ms

Temperature Performance

Charge Temperature: 32°F to 113°F

Discharge Temperature: -4°F to 149°F

Storage Temperature: -4°F to 95°F

Recommended Storage Temperature: 32°F-113°F

Others

Certification: UL1973, UL9540A, FCC

Max. Expansion: 15 pcs in parallel

Communication Ports: RS485 / RS232 / CAN

Downloads

ALPHA 5 PRO 51.2V 100Ah LiFePO4 Battery

 

ALPHA 5 PRO 51.2V 100Ah LiFePO4 Battery User Manual

NOVA 12K Split Phase Hybrid Inverter

NOVA 12K

12000 Watt 48V Split Phase Hybrid Inverter

Features:

  • Support multiple input and output: split phase 120/240VAC split phase, 120V/208V split phase.
  • Door-type cable compartment.
  • Built-in 300A DC breaker and 60A AC breaker.
  • Built-in AC coupled function.
  • Built-in Wi-Fi for mobile monitoring.
  • Accepts second input power source, generator input compatible.
  • Built-in arc fault detection (AFD) and rapid shutdown (RSD).
  • External CT sensor to guarantee 100% self-consumption.
  • Built-in communication port for BMS (RS485).
  • User-adjustable charging current and voltage.
  • Parallel operation up to 6 units.
  • Idle Consumption: -150W (±10%).

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Specifications:

Input

Maximum PV Input Power: 12000W

Maximum DC Voltage: 600VDC

Start-up Voltage / Initial Feeding Voltage: 125VDC / 160VDC

MPPT Voltage Range: 120VDC-550VDC

Number of MPPT Trackers / Maximum Input Current: 2 / 18A

Output

Rated Output Power: 10000VA / 10000W

Nominal Output Voltage: 120VAC(P-N) / 208VAC(P-P) / 240VAC(P-P)

Output Voltage Range: 105.5-132VAC per phase

Nominal Output Current: 41.5A per phase

Battery

Battery DC Voltage Range: 40-62VDC / 48VDC

Maximum Solar Charging Current: 200A

Maximum AC Charging Current: 200A

Maximum Charging Current: 200A

Operating Environment

Operating Temperature Range: -13°F to 140°F (>113°F derating)

Protection Degree: IP65

Communication Port: RS232, RS485, Wi-Fi, USB

Physical

Dimension (LxWxH): 8.5 x 20.3 x 28.1 in / 215.5 x 515 x 715 mm

Net Weight: 99.2 lb / 45 kg

Certificate

Certificate: UL1741SA, UL1741SB, CSA 22.2.107.1, CEC

Downloads

NOVA 12K 12000W Inverter

 

NOVA 12K 12000W Inverter User Manual

 

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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