Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR MEGA 50 is a compact 50-watt 12V solar panel designed for off-grid solar applications. Its smaller size makes it suitable for boats, vans, trailers, and other setups where space is limited.

Built with tempered glass, aluminum, and monocrystalline silicon, this panel is designed for outdoor solar use. It includes pre-drilled mounting holes, panel leads, a waterproof junction box, and waterproof solar connectors for easier installation.

Key Features

  • 12V off-grid solar panel.
  • 0~+5W guaranteed positive power output.
  • IP67 rated.
  • Built with strong tempered glass and an aluminum frame.
  • Certified to withstand challenging environmental conditions.

Installation

  • Easy installation and handling for various applications.
  • Pre-drilled holes compatible with ground mounts, Z-brackets, pole mounts, and tilt mounts.
  • Compatible with on-grid and off-grid inverters.

Warranty

    Warranty: This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

    View RICH SOLAR Warranty Details

Built-in Components

  • Panel Leads (Pair): 12AWG 2FT
  • IP67-rated waterproof junction box 
  • IP67-rated waterproof solar connectors

Specifications

  • Maximum Power(Pmax): 50W
  • Maximum Power Voltage(Vmp): 17.6V
  • Maximum Power Current(Imp): 2.84A
  • Open Circuit Voltage(Voc): 20.8V
  • Short Circuit Current(Isc): 3.13A
  • Maximum System Voltage(Vmax): 1000VDC
  • Maximum Series Fuse Rating: 10A
  • Weight: 8.0 lb
  • Dimensions: 22.8x20.5x1.2 in

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