Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR MEGA 250 PRO ONYX is a 250W 24V N-Type solar panel designed for off-grid solar systems in campers, tiny homes, cabins, RVs, vans, marine setups, and DIY solar applications. Built with tempered glass, aluminum, and monocrystalline silicon, it offers a black panel design with high-efficiency solar performance for outdoor power setups. This panel features TOPCon N-Type 16-busbar cells, AR-coated tempered glass, IP68 waterproof protection, and pre-drilled holes for flexible mounting. It is designed for strong low-light output, durable outdoor performance, and simplified installation with compatible solar system components.

Key Feature

  • 250W maximum power output
  • 24V N-Type solar panel
  • 25.1% maximum efficiency
  • 0~+5W positive power tolerance
  • TOPCon N-Type 16-busbar cells
  • 3.2 mm AR-coated tempered glass
  • IP68 waterproof rating
  • Pre-drilled holes for flexible mounting
  • MC4 connectors for easy connection
  • Compatible with PWM and MPPT controllers
  • Works with on-grid and off-grid inverters
  • Designed for RVs, vans, cabins, marine use, DIY solar power, and off-grid systems
  • 25-year output warranty

Powerful Output In Every Condition

  • TOPCon N-Type + 16-Busbar Cells: Boosts real-world output with better light capture and lower resistance
  • 3.2 mm AR-Coated Tempered Glass: Enhances sunlight absorption and ensures lasting durability.
  • All-Weather Performance: Strong low-light output and a -0.35%/°C temp coefficient for stable power

Extreme Durability

Built to withstand harsh environments, including salt, ammonia, sand, high temperatures, and high humidity.

  • IP68 Waterproof Rating – Sealed junction box and MC4 connectors for all-weather protection
  • Rigorous Testing – Over 30 in-house tests, including UV, thermal cycling, and high-frequency, ensure durability
  • PID-Resistant & 100% Double EL Inspected – Prevents micro-cracks and guarantees module integrity

Effortless Installation

  • Quick Setup – Pre-drilled holes allow flexible mounting options for fast, hassle-free installation.
  • Plug & Play –MC4 connectors with 4ft pre-attached cables for easy connection to other solar panels.
  • High Compatibility – Works seamlessly with PWM/MPPT controllers and on/off-grid inverters for versatile system integration.

Simplified High-Power Solutions

  • Fewer Panels Needed – One panel supports 12V/24V systems; two or more panels power 48V+ systems.
  • Simpler Wiring – Reduce cable complexity and connection points for faster, easier installation.
  • Ideal for High-Wattage Systems – Perfect choice for off-grid homes, RVs, and large solar arrays.


Specifications

Maximum Power( Pmax): 250W
Maximum Power Voltage (Vmp): 36.9V
Maximum Power Current (Imp): 6.78A
Open Circuit Voltage (Voc): 44.7V
Short Circuit Current (Isc): 7.24A
Maximum System Voltage(Vmax): 1500VDC
Temperature Range: -40°F~ +185°F
Weight: 26.9 lb

Dimensions:

Downloads

60.6 × 29.9 × 1.2 in

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

 View RICH SOLAR Warranty Detail

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Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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