Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The MEGA 250 Solar Panel from RICH SOLAR is a 12V 250W solar panel designed for off-grid power setups on RVs, vans, boats, cabins, motorhomes, and DIY solar systems. It features a compact monocrystalline module with N-Type TopCon technology, 16-busbar half-cut design, and a 250W maximum power output.

Built for outdoor use, this panel includes an IP68 weatherproof junction box, IP67 connectors, pre-drilled mounting holes, MC4 connectors, and pre-attached cables for easier installation. Its reinforced aluminum frame, AR-coated glass, and shading-resistant design support reliable performance in a range of off-grid environments.

Key Feature

  • 250W maximum power output
  • 12V solar panel design
  • 25.1% maximum cell efficiency
  • 64-cell monocrystalline module
  • N-Type TopCon solar cell technology
  • Half-cut and 16-busbar design
  • 0~+5W positive power tolerance
  • IP68 weatherproof junction box
  • IP67 connectors
  • Withstands up to 2400 Pa wind load and 5400 Pa snow load
  • Impact resistant against hail up to 35 mm at 97 km/h
  • Pre-drilled holes for multiple mounting options
  • MC4 connectors with pre-attached cables
  • Reinforced 1.3mm thick aluminum frame
  • Suitable for RVs, vans, boats, cabins, motorhomes, DIY solar power, and off-grid use

Tough Solar Panels for
Tougher Environments

  • IP68 Weatherproof Build: Durable IP68 junction box and IP67 connectors for all-weather reliability.
  • Certified Strength: Withstand up to 2400 Pa wind and 5400 Pa snow load for dependable performance.
  • Impact Resistant: Durable against hail up to 35 mm at speeds of 97 km/h, ensuring long-term reliability

Superior Performance and Reliability

  • Premium Solar Cells: Built with Grade A+ cells for exceptional efficiency, stability, and long-lasting reliability.
  • Rigorous Testing: Each panel undergoes 30+ mechanical and electrical tests, including PID resistance and EL diagnostics, to ensure quality.
  • Low-Light Performance: N-Type TopCon cells, 16 busbars, and AR-coated glass work together to capture more light and deliver steady power even in cloudy or low-light conditions.

Compact Solar Panel with 25.1% Efficiency

  • Compact Size: 10% smaller than standard 10BB 250W panels, perfect for tight RV/van/trailer roofs.
  • N-type TopCon Technology: Higher efficiency, lower degradation, longer lifespan.
  • Half-Cut + 16-Busbar Design: Reduces power loss, minimizes hotspots, and maximizes power output.
  • Shading-Resistant: Bypass diodes maintain stable performance in partial shade.

Quick Install, Durable Solar Panel

  • Easy Installation: Pre-drilled holes provide multiple mounting options for a fast and hassle-free setup.
  • Plug-and-Play: MC4 connectors with 3ft pre-attached cables for easy connection to other solar panels.
  • 1.3mm Thick Aluminum Frame – Reinforced for strength and corrosion resistance, ensuring long-lasting outdoor performance.

 

Specifications

Maximum Power (Pmax): 250W
Maximum Power Voltage (Vmp): 18.9V
Maximum Power Current (Imp): 13.2A
Open Circuit Voltage (Voc): 22.8V
Short Circuit Current (Isc): 13.7A
Maximum System Voltage (Vmax): 1500VDC
Temperature Range: -40°F~ +185°F
Weight: 26.9 lb

Dimensions:

Downloads

60.6 × 29.9 × 1.2 in


Warranty

 This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

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Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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