Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR MEGA 100 ONYX is a 100W 12V solar panel designed for off-grid power applications, including RVs, vans, campers, boats, cabins, and DIY solar power systems. Built with tempered glass, aluminum, and monocrystalline silicon, it offers a compact black design with reliable solar performance for outdoor use. This panel features IP67 waterproof protection, pre-drilled mounting holes, IP67 MC4 connectors, and built-in bypass diodes to help maintain stable output under partial shade. Its lightweight 13.2 lb build makes it practical for flexible mounting and installation.

Key Feature

  • 100W maximum power output
  • 12V off-grid solar panel
  • 22.6% maximum efficiency
  • 33-cell monocrystalline module
  • 0~±5W positive power tolerance
  • IP67 waterproof protection
  • Built-in bypass diodes help maintain stable output under partial shade
  • Pre-drilled holes for flexible mounting
  • IP67 MC4 connectors for water- and dust-resistant connection
  • Rated for 2400 Pa wind load and 5400 Pa snow load
  • 25-year output warranty 

Specifications

Maximum Power (Pmax): 100W
Maximum Power Voltage (Vmp): 18.6V
Maximum Power Current (Imp): 5.38A
Open Circuit Voltage (Voc): 22.8V
Short Circuit Current (Isc): 5.78A
Maximum System Voltage (Vmax): 1000VDC
Temperature Range: -40°F~+185°F
Weight: 13.2 lb

Dimensions:

Downloads

39.0 × 21.3 × 1.2 in


Performance You Can Count On

  • Grade A+ Cells: Premium cells deliver higher efficiency and longer lifespan.
  • Low Light Ready: Generates reliable power in cloudy, morning, and evening light.
  • Shading-Resistant: Built-in bypass diodes maintain stable output even under partial shade.

Built for All-Weather Durability

  • Waterproof: IP67 protection ensures your system continues to run, rain or shine.
  • Certified Strength: Handles 2400 Pa wind and 5400 Pa snow to ensure year-round stability.
  • Weatherproof Build: AR-coated tempered glass and TPT backsheet enhance sunlight capture and outdoor durability.

Effortless Installation

  • Easy Handling & Mounting: At just 13.2 lb, this lightweight panel makes installation quick and effortless.
  • Quick Setup: Pre-drilled holes provide flexible mounting options for fast and hassle-free installation.
  • Plug & Play: Easy-to-connect IP67 MC4 connectors ensure reliable, water- and dust-proof performance.

 

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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Manufacturer Warranty

 

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

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