Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR Cable Entry Plate is designed for solar panel cable entry on RVs, boats, and cabins. It features a flame-retardant polypropylene housing with pre-installed IP68 waterproof MC4 connectors and UL1015 8AWG red/black tin-plated copper wires for a secure, organized solar wiring setup.

Compact and lightweight, this cable entry plate is built for outdoor use and mobile applications, with vibration-resistant construction and clear polarity markings for flexible installation using adhesive, sealant, or screws.

Key Features

High Power Capacity

  • Rated for 37.7A / 600V with UL1015-certified 8AWG tin-plated copper wires

  • Tin-plated conductors ensure stable, corrosion-resistant performance

Certified Fire Safety

  • MC4 connectors are UL Listed and UL94V0 flame-retardant

  • VW-1 rated PVC insulation resists heat up to 221°F (105°C)

Outdoor-Ready Durability

  • IP68 waterproof MC4 connectors, pre-installed for secure sealing

  • Flame-retardant PP housing operates from -40°F to 185°F

  • Reinforced design resists vibration, ideal for mobile and RV use

Quick Flexible Installation

  • Small and light (5.9×4.3×1.6 in, 0.34 lb), requires no extra roof support

  • Red/black 8AWG wires with polarity markings

  • Mount with adhesive, sealant, or screws (not included)

Specifications

General
  • Dimensions (L × W × H): 5.9 × 4.3 × 1.6 in
  • Weight: 0.34 lb
  • Material: Flame-Retardant Polypropylene (PP)
  • Color: Black
  • Operating Temperature: -40°C to 85°C (-40°F to 185°F)

MC4 Connector Details

  • Material: PC Shell
  • Waterproof Rating: IP68
  • Flame Retardant: UL94V0 Certified
  • Certification: UL Listed
Electrical Ratings
  • Maximum Current: 50A
  • Continuous Current: 37.7A
  • Maximum Voltage: 600V (Wire Rating)
  • Wire Standard: UL 1015 8AWG (Red/Black)
  • Wire Conductor: Tin-Plated Copper
  • Wire Insulation: PVC (VW-1 Fire Rated)
  • Wire Temperature Range: -15°C to 105°C (5°F to 221°F)

Downloads

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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