Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR Cable Entry Plate is a compact, low-profile cable entry solution designed for RVs, boats, cabins, and off-grid solar systems. It features a flame-retardant polypropylene housing with pre-assembled UL1015 10AWG red and black tin-plated copper wires for clean and reliable solar cable management.

Built for outdoor use, this cable entry plate includes a PA6 PG9 head with IP68 waterproof and dustproof sealing. It supports up to 42A maximum current and 30A continuous current, helping simplify rooftop cable routing while maintaining a secure, weather-resistant setup.

Key Features

    Durable & Weatherproof

    • Flame-retardant PP housing for long-lasting outdoor use
    • Operates smoothly in extreme temps: -40°F to 185°F
    • Perfect for RVs, boats, cabins, and off-grid solar systems

    High Current Capacity

    • Supports 42A max / 30A continuous load
    • Pre-assembled UL1015, 10AWG tin-plated copper wires for excellent conductivity
    • PVC insulation with VW-1 fire rating for added safety

    Reliable PG9 Head

    • PA6 PG9 head with IP68 waterproof & dustproof sealing
    • UL94V-2 flame-retardant, CE certified for reliability

    Quick & Easy Installation

    • Compact, low-profile rooftop mount design
    • Secure with adhesive/sealant and screws (hardware not included)
    • Simplifies cable management for faster, cleaner setup

    Specifications

    General

    • Model: RS-G02
    • Product Size (L x W x H): 7.2 x 3.8 x 2.0 in
    • Weight: 0.34lb
    • Junction Box Material: Polypropylene (PP)
    • Junction Box Flame Retardant: Yes
    • Color: Black
    • Operating Temperature Range: -40℃ to 85℃(-40°F t0 185°F)

    Electrical Ratings

    • Maximum Current:  42A
    • Continuous Current:  30A
    • Maximum Voltage:  600V (Wire Rating)
    • Wire Standard:  UL 1015 10AWG (Red/Black)
    • Wire Conductor:  Tin-Plated Copper
    • Wire Insulation:  PVC (VW-1 Fire Rated)
    • Wire Temperature Range:  -15°C to 105°C (5°F to 221°F)

    PG Head

    • PG Head Specification: RNA-PG9
    • PG Head Material: PA6
    • PG Waterproof Rating: IP68
    • PG Flame Retardant Rating: UL94V-2 Cerriffed
    • Certification: CE

    MC4 Connector

    • Material: PC
    • Certification: TUV

    Downloads

    Warranty

    This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

    View RICH SOLAR Warranty Details

    Why Choose RICH SOLAR

    RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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