Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The BRAVO Waterproof 10 is a 10 Amp waterproof PWM solar charge controller designed for 12V solar power systems in RVs, trailers, campers, vans, boats, and off-grid setups. It uses PWM technology with MOSFET switching control to help regulate solar charging safely and efficiently.

This controller features smart charging control, LED indicators for battery condition and charging status, thermal protection, corrosion-resistant terminals and connectors, and protection against overvoltage, short circuit, and reverse polarity. It is suitable for rechargeable lead-acid batteries, including flooded, AGM, GEL, and lithium LiFePO4 batteries.

Key Features

  • PWM technology, switching control by MOSFET
  • Common Positive Grounding connection
  • High efficiency and low power consumption
  • Battery type setting via DIP switch
  • Smart charging control
  • Charging time management
  • LED indication for the battery condition and charging status
  • Thermal protection
  • No sparks
  • Waterproof
  • Solid-duty cables
  • Corrosion-resistant terminals and connectors.
  • Conformal coating supplied to the inside board against moisture
  • Includes a port for an external battery temperature sensor (BTS - optional)
  • Suitable for most of the rechargeable Lead acid battery, including Flooded (WET), AGM, GEL, Lithium (LiFePO4) battery
  • Designed according to CE standards, EMC, and FCC compliance
  • Overvoltage protection, short circuit protection, reverse polarity protection

Mounting the Device

The quickest and easiest way to mount the unit is to use the three plastic spacers and self-tapping screws supplied and mount the unit to a flat surface.

Specifications

  • Electrical Parameters
  • Rated solar panel amps: Max. 10AMP 
  • Normal input Solar cell array voltage: 15-22VDC
  • Max. solar cell array voltage (output has no load): 25VDC
  • The controller's lowest operating voltage (at solar or battery side): 8VDC
  • Standby current consumption at night: 5mA
  • Maximum voltage drop-Solar panel to battery: 0.25VDC
  • Charging Characters
  • Minimum battery start charging voltage: 3VDC
  • Soft start charging voltage: 3-10±0.2VDC
  • Soft start charging current (50% PWM duty): Up to 5AMP
  • Equalization charging voltage at 25 ℃: 15.5±0.2VDC
  • Equalization charging timer timed out: 2 Hours
  • Battery temperature compensation coefficient: -24mV/°C
  • Temperature compensation range: -20~+50°C (-4°F to 122°F)
  • Protection
  • Over temperature protection during charging: 65°C (149℉)
  • Electrical Parts
  • Input-output terminal: M5 terminals
  • Physical Parameters
  • Controller material: Plastic, Standard ABS
  • Power terminal maximum stranded wire size: #10AWG stranded-5mm²
  • Mounting: Vertical wall mounting
  • IP grade: IP65
  • Net weight: Approx. 0.3kg/0.66lb
  • Environmental Characteristics
  • Operating temperature: -25~50°C(-13~122℉)
  • Storage temperature: -40~85°C(-40~185℉)
  • Operating Humidity range: 100% no condensation

Downloads

Specifications

Manual

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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