Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The Battery Server Rack for ALPHA 5 PRO is a RICH SOLAR 6-slot enclosed battery cabinet designed to organize and house ALPHA 5 PRO battery setups. It comes pre-assembled and includes wheels for easier positioning, making it a practical cabinet solution for supported RICH SOLAR battery storage systems.

This enclosed battery cabinet includes 600A bus bar covers and is built for use with ALPHA 5 PRO batteries, helping create a cleaner and more organized server rack battery installation.

Features

Scalable & Safe Power Infrastructure

  • Supports up to 6× ALPHA 5 Series Batteries (30.72 kWh total)
  • 600A copper busbars with protective covers for safe, efficient power

Rugged Industrial Design

  • Heavy-duty welded steel frame for strong support
  • Black powder-coated finish for lasting durability

Optimized for Installation & Maintenance

  • Pre-assembled for fast setup
  • Top and side cable entry points for flexible wiring
  • Accessible from all four sides for convenient wiring and maintenance

Mobile & Stable

  • 4 swivel casters (front with brakes) for easy movement
  • Heavy-duty leveling feet ensure stability on uneven floors

Enhanced Ventilation

  • Multiple vents and openable side panels ensure proper cooling and efficient operation

System Integration Ready

  • Supports parallel battery setups and daisy-chain communication for seamless integration of ESS and inverters

Included

  • Assembled 6-Slot Battery Server Rack + Casters
  • Battery Server Rack Only (No Batteries Included)

Specifications

  • Module In Parallel: 6
  • Max Busbar Current: 600A
  • Dimensions (W × D × H): 27.56 × 27.56 × 44.09 in (70 × 70 × 112 cm)
  • Weight (with casters): 224.87 lb (102 kg)
  • Operating Temperature: 4°F to 113°F (-20°C to 45°C)
  • Warranty: 5 Years

Downloads

Warranty

 This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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