Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The ALPHA 5 PRO is a RICH SOLAR 51.2V 100Ah LiFePO4 battery designed as a premium 48V server rack lithium battery for residential, commercial, RV, and off-grid power applications. Built with lithium iron phosphate battery technology, it provides dependable energy storage for systems that require stable, long-lasting battery performance.

With 7,000 lifetime cycles, UL1973 and UL9540A certifications, and a 10-year warranty, the ALPHA 5 PRO is made for users looking to support larger energy storage setups with a rack-style battery solution.

Key Feature

  • 51.2V 100Ah LiFePO4 battery
  • Premium 48V server rack lithium battery
  • Designed for residential, commercial, RV, and off-grid applications
  • 7,000 lifetime cycles
  • UL1973 certified
  • UL9540A certified
  • 10-year warranty

Communication Protocols

The device supports RS485 and CAN protocols for compatibility with major brands.

Protocol codes correspond to the following manufacturers:

RS485 Protocol Codes

RICH SOLAR

R01 – PYLON

R02 – GROWATT

R03 – SCHNEIDER

R04 – LUXPOWER

CAN Protocol Codes

RICH SOLAR

C01 – PYLON

C02 – GROWATT

C03 – VICTRON ENERGY

C04 – SOL-ARK

C05 – SCHNEIDER

C06 – LUXPOWER

C07 – GOODWE

C08 – SOLIS

C09 – SENERGY

C10 – SMA

C11 – MEGAREVO

Note: Select the correct protocol code in the system settings to ensure proper communication with your battery.

Real-Time Battery Insight & Control

  • WIFI + Bluetooth App: Monitor SOC, voltage, current, temperature, and capacity in real time. Receive instant alerts for safe battery operation
  • LCD & LED Display: Front-panel indicators show SOC, status, and alarms at a glance.
  • User-Friendly Interface: Simple, intuitive design for easy monitoring by anyone.

Advanced Safety with 10-Year Warranty

  • Smart BMS Protection: Full protection against overcharge, over-discharge, overcurrent, and temperature fluctuations, with automatic cell balancing.
  • Dual-Layer Safety: Built-in fail-safe circuit breaker plus FET protection for extreme conditions (-4°F to 239°F).
  • Certified & Compliant: Meets UL1973, UL9540A, FCC, UN38.3, and MSDS standards for safe and reliable operation.

Premium LiFePOâ‚„ Cells

  • Grade-A Prismatic Cells: Welded design ensures no loose connections and delivers 7,000+ cycles at 80% DoD.
  • High Energy Density: 5120Wh capacity in a compact, lightweight design for easy installation.
  • Wide Temperature Range: Supports discharge from -4°F to 149°F for reliable performance in extreme conditions.

Easy Installation with Rack-Mount Design

  • 3U Rack-Mount Design: Standard 3U size fits most server racks, with a robust sheet metal casing for durability and strength.
  • Carry Handle Design: Built-in handles make transportation and installation effortless.
  • Optional Battery Server Rack: Holds up to 6× ALPHA 5 Series Batteries (30.72 kWh) with 600A copper busbars and protective covers for safe, efficient power.

Specifications

Nominal Voltage: 51.2V
Nominal Capacity: 100Ah
Nominal Energy: 5120Wh
Maximum Discharge Current: 100A
Max Charging Voltage: 57.6V
Maximum Charging Current: 100A
Communication Ports: RS485/RS232/CAN
Charge Temperature: 32°F to 140°F
Discharge Temperature: -4°F to 149°F
Wireless Monitoring: Wi-Fi + Bluetooth
Protection Class: IP21
Weight: 100.9 lb
Dimensions: 17.7 x 17.8 x 5.2 in

Downloads

 Specifications

 Manual

 Certification

 Communication Protocols

 App Quick Start

Warranty

 This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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