Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR ALPHA 5 is a 48V 100Ah LiFePO4 battery designed for high-capacity energy storage in solar, off-grid, and backup power systems. With 4800Wh of energy and an expected cycle life of more than 7,000 cycles, it provides reliable long-term power for demanding applications.

This battery features a sophisticated Battery Management System, high and low temperature disconnects, short circuit protection, and fused cells designed to isolate a failed cell and help prevent further damage.

PRE-ORDER ONLY

Available for pre-order only. Please allow up to 60 days for delivery, as we produce these batteries based on demand.
If you have any questions, please call us at 1-800-831-9889.


Features

  • Extremely high number of charge/discharge cycles
  • 20 Year lifespan with proper maintenance
  • Built-in smart battery management system
  • Wide operating temperature range
  • Unsurpassed high temperature performance
  • Green energy without metal contaminant
  • Low maintenance
  • High amp capacity
  • Stable output voltage
  • Little self-discharge
  • Lifetime customer support
  • Over charging or discharging protection
  • Over current & short circuit protection
  • High & low temperature disconnects
  • Charge Voltage: 52.5V
  • Max Charge Current: 100 A
  • Max Discharge Current: 100 A
  • Battery Dimensions: 19"L x 18 3/4"W x 5 1/4"H
  • Weight: 92.6 lb
  • Connect in Parallel for Larger Capacity

BMS Safety Protection

  • Each cell is fused and if for some unlikely situation a cell fails, this design will isolate the cell stopping any other damage and allowing the battery to function safely
  • Convenient removable carry handle
  • Lightweight
  • Short circuit protected
  • Physical damage to battery case will not cause fire
  • Excessive thermal exposure will not cause fire
  • Able to withstand over-charge/over-discharge without damage to the battery
  • Sophisticated Battery Management System (BMS)

Included

  • 1 foot RS485 communication cable
  • Set of parallel cables per battery
  • 4.8 kWh (48V, 100Ah) lithium iron phosphate battery

Battery Server Rack

  • Battery Server Rack Dimensions: 39"L x 32"W x 24"H
  • Weight: 159 lb
  • Material: High-quality cold-rolled steel plate
  • Protection level: IP20
  • Packaging: Carton + wooden pallet

Specifications

Electrical Specifications
  • Nominal Voltage: 48V
  • Nominal Capacity (at 0.5C, 77°F): 100Ah
  • Minimum Capacity (at 0.5C, 77°F): 99.5Ah
  • Expected Cycle Life: >7000 cycles w/1C charge and discharge rate, at 77°F, 80% DoD
Operating Specifications
  • Charge Method: Smart charger, constant current, constant voltage
  • Operating Voltage: 48V
  • Capacity: 100Ah
  • Energy: 4800 Watt Hours
  • Charge Voltage Range: 52.0 – 52.5V
  • Continuous Charge Current: 100A
  • Continuous Discharge Current: 100A
  • Overvoltage Shutdown: 52.5 ± 0.2V
  • Discharge Cut-off Voltage: 42V ± 0.5V
  • Self Discharge (stored at 50% SOC): <3%/month
  • Waterproof: IP20
Temperature Performance
  • Charge Temperature: 32°F to 113°F
  • Discharge Temperature: -4°F to 122°F
  • Storage Temperature: -4°F to 122°F
  • BMS High Temperature Cut-off: 149°F
  • BMS Low Temperature Cut-off: 32°F
Physical Specifications
  • Battery Dimensions (L×W×H): 19 × 17.7 × 5.2 in
  • Weight: 42kg / 92.6 lb
Battery Server Rack Specifications
  • Battery Server Rack Dimensions (L×W×H): 27.6 × 27.6 × 44 in
  • Weight: 196 lb
  • Thickness: Frame 1.5mm, top/bottom plate 1.2mm, column 2.0mm, mesh door plate 1.2mm, side plate (screw fixed) 1.0mm, L-shaped bracket 2.0mm
  • Material: High-quality cold-rolled steel plate
  • Protection Level: IP20

BMS Operation

Over Charge Protection
  • Over Charge Detection Voltage: 3.9 ± 0.05V
  • Over Charge Detection Delay Time: 0.96 – 1.4s
  • Over Charge Release Voltage: 3.80 ± 0.05V
  • Maximum Charge Voltage: 3.65 ± 0.05V
Over Discharge Protection
  • Over Discharge Detection Voltage: 2.0V ± 0.05V
  • Over Discharge Detection Delay Time: 115–173ms
  • Over Discharge Release Voltage: 2.3V ± 0.10V
  • Over Current Protection Delay Time: 9 ± 2ms
  • Over Current Release Condition: Cut load
  • DC Output Voltage (No Load) Approx: 14.6V / 13.6V / 13.2V
Additional Details
  • Battery Server Rack Dimensions: 39"L × 32"W × 24"H
  • Weight: 159 lb
  • Material: High-quality cold-rolled steel plate
  • Protection Level: IP20
  • Packaging: Carton + Wooden Pallet

Downloads

Specifications

Manual

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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