Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The ALPHA 4 LITE is a 24V 100Ah LiFePO4 battery designed for RVs, trailers, vans, boats, off-grid systems, and backup power. It provides 2560 watt hours of energy in a durable, lightweight design with individually fused lithium cells.

Built for dependable energy storage, this battery offers more than 4,000 cycles, 100A continuous discharge current, short circuit protection, and a 24V lithium battery platform for mobile and off-grid power applications.

Key Feature

  • 25.6V nominal voltage
  • 100Ah nominal capacity
  • 99.5Ah minimum capacity
  • 2560 watt hours energy
  • LiFePO4 battery
  • More than 4,000 cycle life
  • 28.8V charge voltage
  • 100A continuous discharge current
  • Self discharge: < 5% per month
  • Short circuit protection
  • Individually fused lithium cells
  • Durable and lightweight design
  • Charge temperature: 32°F to 131°F / 0°C to 55°C
  • Discharge temperature: -4°F to 140°F / -20°C to 60°C
  • Storage temperature: 14°F to 113°F / -10°C to 45°C
  • Dimensions: 20.9 x 8.1 x 8.5 in
  • Weight: 52.9 lb

Premium Energy, No Fuss

If you're looking to get the most out of your battery without worrying about it breaking down on you, the ALPHA 4 LITE is the 24V 200Ah LiFePO4 battery that provides you with all the energy you need. Built with RICH SOLAR's quality materials and boasting 2560Wh, you won't have to worry about running out of energy wherever you are.

With a durable and lightweight design that's packed with individually fused lithium cells, the ALPHA 4 LITE is the no-nonsense battery for people looking to get up and go.

Specifications

Battery
  • Nominal Voltage: 25.6V
  • Nominal Capacity: 100Ah
  • Minimum Capacity: 99.5Ah
  • Cycle Life: > 4000 cycles

Operating Specifications

  • Capacity: 100Ah
  • Energy: 2560 Watt Hours
  • Charge Voltage: 28.8V
  • Continuous Discharge Current: 100A
  • Self Discharge: < 5%/month

Temperature Performance

  • Charge Temperature: 32℉ to 131℉ (0℃ to 55℃)
  • Discharge Temperature: -4℉ to 140℉ (-20℃ to 60℃)
  • Storage Temperature: 14°F–113°F / -10℃–45℃ 90ï¼…RH Max (More than 3 months)

Physical Specifications

  • Battery Dimensions (LxWxH): 20.9x8.1x8.5 in
  • Weight: 52.9 lb

BMS Operation

Over Charge Protection

  • Over Charge Detection Voltage: 3.75V±0.05V
  • Over Charge Detection Delay Time: 1000ms±500ms
  • Over Charge Recovery Voltage: 3.55V±0.05V
Over Discharge Protection
  • Over Discharge Detection Voltage: 2.20V±0.08V
  • Over Discharge Detection Delay Time: 1000ms±500ms
  • Over Discharge Recovery Voltage: 2.70V±0.10V
  • Short Circuit Protection: Yes
  • Warranty: 5-year warranty

Downloads

Specifications 

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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