Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR ALPHA 2 LITE is a 12V 200Ah LiFePO4 deep cycle lithium battery designed for dependable energy storage in RVs, trailers, vans, boats, and off-grid power systems. With 2560Wh of energy and 4,000 lifetime cycles, it provides a reliable battery solution for mobile and backup power needs.

Built with individually fused LiFePO4 cells and a BMS system, the ALPHA 2 LITE supports protection against excessive heat, short circuits, and individual cell failure for safer energy storage.

Key Feature

  • 12V 200Ah LiFePO4 deep cycle lithium battery
  • 2560Wh energy capacity
  • 4,000 lifetime cycles
  • Built-in BMS system
  • Individually fused LiFePO4 cells
  • Excessive heat protection
  • Short circuit protection
  • Individual cell failure protection
  • Designed for RVs, trailers, vans, boats, and off-grid use
  • SKU: RS-B12200

Energy Whenever You Need It

For adventurers and off-gridders looking for durable and powerful energy storage solutions, the new ALPHA 2 LITE is a 12V 200Ah LiFePO4 battery that can provide reliable energy. Its durable construction and individually fused LiFePO4 cells grant the battery excessive heat protection, short circuit protection, and individual cell failure protection. 

Boasting 2560Wh and a BMS system to ensure optimal protection, you won't even have to worry about running out of energy. Whether setting up your backup generator or boondocking in the middle of the summer, the ALPHA 2 LITE gives you the freedom to go where you want.

Specification 

  • Battery Type: LiFePO4 Battery
  • Voltage: 12V
  • Capacity: 200Ah
  • Energy Capacity: 2560Wh
  • Cycle Life: 4,000 lifetime cycles
  • Built-in BMS system
  • Individually fused LiFePO4 cells
  • Excessive heat protection
  • Short circuit protection
  • Individual cell failure protection
  • Use: RVs, trailers, vans, boats, off-grid systems, backup power, and energy storage
  • Model Options on page: ALPHA 2, ALPHA 2 LITE, ALPHA 2 PRO

Downloads

Manual

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details


Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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