Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR ALPHA 1 PRO is a 12V 100Ah LiFePO4 battery designed for off-grid, RV, marine, and cabin power applications. With 1280Wh of nominal energy and 7,000+ lifetime cycles, it provides dependable energy storage for solar and mobile power systems. Built with premium EV-grade LiFePO4 cells, internal heat technology, Bluetooth monitoring, and a smart BMS, this battery supports real-time data tracking and reliable protection during use. It is UL1973 certified and includes safety protections for over charge, over discharge, over current, short circuit, cell balance, and temperature protection.

Key Features

  • 12V 100Ah LiFePO4 battery
  • 1280Wh nominal energy capacity
  • 7,000+ lifetime cycles
  • Internal heat technology for low-temperature charging support
  • Bluetooth monitoring with app control
  • Real-time tracking of SOC, voltage, current, temperature, and capacity
  • Remote power on/off through the mobile app
  • Smart BMS for reliable electrical and thermal protection
  • UL1973, FCC, UN38.3, and MSDS certified
  • Over charge protection
  • Over discharge protection
  • Over current protection
  • Short circuit protection
  • Cell balance function
  • Temperature protection
  • Premium EV-grade LiFePO4 cells
  • Supports charging by LiFePO4 charger, solar panel, or generator
  • 10-year performance guarantee

Best Lithium Battery for Solar & Off-Grid Use? (Full Comparison)

Specifications & Downloads

Nominal Voltage: 12.8V
Nominal Capacity: 100Ah
Nominal Energy: 1280Wh
Maximum Discharge Current: 100A
Charge Voltage: 14.4V ± 0.2V
Maximum Charging Current: 100A
Charge Temperature: 32°F to 131°F
Discharge Temperature: -4°F to 140°F
Weight: 24 lb
Dimensions: 10.2 x 6.6 x 8.3 in

DOWNLOADS

Specifications

Manual

Certification

App Quick Start

Bluetooth Monitoring with App Control

  • Real-Time Data: Instantly track SOC, voltage, current, temperature, and capacity via mobile app.
  • Easy Pairing & Control: Quick setup with barcode scan and remote power on/off at your fingertips
  • Peace of Mind Anywhere: Monitor and manage your battery anytime—even off-grid or on the move.

Reliable Protection, Certified Safety

The 12V 100Ah LiFePO₄ battery features a smart BMS and holds UL1973, FCC, UN38.3, and MSDS certifications, ensuring reliable electrical and thermal safety.
  • Over Charge Protection
  • Over Discharge Protection
  • Over Current Protection
  • Short Circuit Protection
  • Cell Balance Function
  • Temperature protection

Premium A+ Grade Cells

This battery is powered by premium EV-grade LiFePOâ‚„ cells, engineered for maximum lifespan, higher efficiency, and zero compromises on safety.
  • Built to Last: 7,000+ cycles and a 10-year performance guarantee
  • High Energy Density: Same power output at just one-third the weight
  • Clean & Green: Toxin-free, fully recyclable, and built for a sustainable future

Find Your Perfect Power

Compare and choose the best product for your needs

Product Nominal Voltage Nominal Capacity Capacity Heating Bluetooth Cycle Life Certified Charging Voltage Maximum Charging Current
ALPHA 1 Battery
ALPHA 1
$499.99
12.8V 100Ah 1280Wh ✓ ✓ 5000 Cycles × 14.4V ± 0.2V 100A
ALPHA 1 LITE Battery
ALPHA 1 LITE
$399.99
12.8V 100Ah 1280Wh × × 4000 Cycles × 14.4V ± 0.2V 100A
ALPHA 1 PRO Battery
ALPHA 1 PRO
$599.99
12.8V 100Ah 1280Wh ✓ ✓ 7000 Cycles ✓ 14.4V ± 0.2V 100A

WARRANTY

Warranty: This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

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