Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR All-in-One Energy Storage System is designed to provide clean and reliable electricity for off-grid solar applications. It combines an inverter, battery, and charge controller into one compact system, helping simplify solar power generation and energy storage in a single unit.

This system features pure sine wave output, programmable supply priority for PV, battery, or grid, user-adjustable battery charging current, and built-in 2 MPPT trackers. It also supports app monitoring for real-time status display and parameter control through Android and iOS.

Key Feature

  • All-in-one system with controller, inverter, and battery
  • Off-grid application
  • Pure sine wave output
  • 8000W maximum PV input power
  • 6500W rated output power
  • 6500W maximum charging power
  • Built-in 2 MPPT trackers
  • AC/Solar charger up to 120A
  • Programmable supply priority for PV, battery, or grid
  • User-adjustable battery charging current
  • Battery independent design
  • Compatible with utility and generator
  • Monitoring app for Android and iOS
  • Multiple communication options: USB, RS232, SNMP, Modbus, GPRS, and Wi-Fi
  • 5120Wh battery capacity
  • 51.2VDC nominal battery voltage
  • BMS and breaker protection
  • Scalable Li-Ion battery expansion

Power & Performance Features

  • Pure sine wave output
  • Off-Grid application
  • Programmable supply priority for PV, Battery, or Grid
  • User-adjustable battery charging current
  • Battery independent design

Smart Technology & Connectivity

  • Multiple communication for USB, RS232, SNMP, Modbus, GPRS and Wi-Fi
  • Monitoring APP (Android and iOS) for real-time status display and parameter control
  • Built-in 2 MPPT trackers and AC/Solar charger up to 120A
  • Compatible with utility and generator
  • Scalable Li-Ion battery expansion

Specifications

Battery Info

  • Model: RS-A10

  • Maximum PV Input Power: 8000W

  • Rated Output Power: 6500W

  • Maximum Charging Power: 6500W

PV Input (DC)

  • MPPT Range @ Operating Voltage: 90 ~ 230 VDC

  • Maximum PV Array Open Circuit Voltage: 250 VDC

  • Maximum Solar Charge Current: 120A

  • Number of MPP Trackers / Maximum Input Current: 2 / 2 x 18A

AC Input

  • Acceptable Input Voltage Range:

    90–140 VAC (For Computers)

    80–140 VAC (For Home Appliances)

  • Maximum AC Input Current: 60A

Battery Mode Output

  • Nominal Output Voltage: 120 VAC

  • Maximum Conversion Efficiency (DC/AC): 93%

Battery

  • Nominal DC Voltage: 48 VDC

  • Maximum Charging Current: 120A

  • Dimension (D × W × H): 8.4" × 24.4" × 19.7"

  • Net Weight: 99 lb

  • Capacity: 5120Wh

  • Nominal Voltage: 51.2VDC

  • Full Charge Voltage (FC): 56V

  • Full Discharge Voltage (FD): 42V

  • Typical Capacity: 100Ah

  • Max Continuous Discharging Current: 120A

  • Max Discharging Current: 192A at 1 min

  • Protection: BMS, Breaker

  • Float Charge Voltage: 52.5V

  • Charge Current: 20A (0.2C)

  • Maximum Charge Current: 50A (0.5C)

  • Standard Charge Method: 0.2C CC (Constant current) charge to FC, CV (Constant voltage FC) charge till charge current declines to <0.05C

  • Inner Resistance: ≤20mΩ

All In One System Physical

  • System Dimension (D × W × H): 19.7" × 26" × 49.2"

  • Net Weight: 287 lb

Standard

  • Compliance Safety: IEC 62619, EN 61000-6-3, EN 61000-6-1, UKCA, UN38.3, UL 1741, CSA C22.2 No.107.1-16, FCC PART 15B

Downloads

Manual

Warranty: This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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