Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The 500 Amp Battery Monitor with Shunt from RICH SOLAR is designed to help monitor battery status across 8–120V battery systems. It includes a shunt and remote display setup for tracking key battery information with accurate readings.

The RS-BM500 is made for battery monitoring applications and supports voltage, current, and capacity measurement with ±1.0% accuracy. The shunt should be mounted close to the battery, while the remote display is intended for wall mounting.

Key Feature

  • 8–120V battery voltage range
  • 500A battery monitor with shunt
  • Model: RS-BM500
  • Capacity accuracy: ±1.0%
  • Voltage accuracy: ±1.0%
  • Current accuracy: ±1.0%
  • Working dissipation: 10mA
  • Standby dissipation: 1mA
  • Backlight on current: 80mA
  • Capacity setting value: 0–500A
  • Current range: 0.1–9999Ah
  • Remote display intended for wall mounting
  • Shunt should be mounted close to the battery

Installation and Wiring-Overview

The RS-BM500 shunt should be mounted as close to the battery as possible, and the remote display is intended to be mounted on a wall.

Recommended Tools

  • Wrench
  • Drill
  • Jigsaw
  • 2 ring terminals of appropriate size for battery cable
  • Crimp tool for ring terminals

Wiring Diagram

The following wiring diagram will be referenced in the next section.

Installation

  1. Before doing anything, disconnect all wires from the negative side of the battery.
  2. Cut the negative cable for the battery and crimp on new ring terminals. Alternatively, use a new wire of appropriate gauge to carry the full current demand of your system.
  3. Install the shunt as shown in the wiring diagram above.
    Note: The negative terminal of the battery must connect directly to the “B-" side of the shunt, and there should be no other connections to the negative terminal of the battery for accurate measurements.
  4. Use the B+ wire included in the package to connect the B+ terminal of the shunt to the positive side of the battery.
    Note: Do not stack smaller terminals under large ones.
  5. Connect the shunt to the remote display using the included shielded cable.

Mounting the Remote Display

  1. Plan the location of your remote display and keep in mind there is a cable that needs to route all the way to the shunt. 
  2. Drill a hole in the center of the planned location and use the jigsaw to cut a hole according to the following picture.
  3. Connect the shielded cable to the shunt and route it such that you can bring it through the hole.
  4. Connect the shielded cable to the remote and snap the remote into place.

Specifications

  • Battery Voltage Range: 8-120V
  • Working Dissipation: 10mA
  • Standby Dissipation: 1mA
  • Capacity Accuracy: ±1.0%
  • Voltage Accuracy: ±1.0%
  • Current Accuracy: ±1.0%
  • Backlight On Current: 80mA
  • Capacity Setting Value: 0-500A
  • Current Range: 0.1-9999Ah

Downloads

Specifications

Manual

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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