Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR 50 Watt Solar Kit is a DIY complete solar kit without batteries, designed for 12V off-grid solar applications. It includes a 50W monocrystalline solar panel, 20A MPPT solar charge controller, solar cables, battery cables, mounting Z brackets, and an inline fuse holder with fuse.

The MEGA 50 solar panel is built with strong tempered glass and an aluminum frame, with pre-drilled holes for compatible mounting options. The included 20A MPPT solar charge controller supports 12V/24V auto recognition and is compatible with Sealed, Gel, Flooded, and Lithium deep cycle batteries.

Key Features

Kit Includes:

  • 1 x 50 Watt Monocrystalline Solar Panel
  • 1 x 20A MPPT Solar Charge Controller
  • 1 x 20' #10 Gauge Solar Cable (Red), connects the solar panel to the controller
  • 1 x 20' #10 Gauge Solar Cable (Black), connects the solar panel to the controller
  • 1 x 10' #10 Gauge Battery Cable (Red), connects controller to battery
  • 1 x 10' #10 Gauge Battery Cable (Black), connects controller to battery
  • 1 x Mounting Z Brackets (one set)
  • 1 x 10A Inline Fuse Holder with Fuse

MEGA 50
50 Watt Solar Panel

Features

  • 12V off-grid solar panel.
  • 0~+5W guaranteed positive power output.
  • IP67 rated.
  • Built with strong tempered glass and an aluminum frame.
  • Certified to withstand challenging environmental conditions.

Installation:

  • Easy installation and handling for various applications.
  • Pre-drilled holes compatible with ground mounts, Z-brackets, pole mounts, and tilt mounts.
  • Compatible with on-grid and off-grid inverters.

Specification

Maximum Power(Pmax): 50W
Maximum Power Voltage(Vmp): 17.6V
Maximum Power Current(Imp): 2.84A
Open Circuit Voltage(Voc): 20.8V
Short Circuit Current(Isc): 3.13A
Maximum System Voltage(Vmax): 1000VDC
Maximum Series Fuse Rating: 10A
Weight: 8lb
Dimensions: 22.8x20.5x1.2in

Downloads

MEGA 50 Solar Panel

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

20 Amp MPPT Solar Charge Controller

Features

  • Automatically detects 12V or 24V DC system voltages.
  • Compatible with various deep cycle battery options: Sealed, Gel, Flooded, and Lithium.
  • Innovative MPPT Technology with high tracking efficiency of up to 99% and peak conversion efficiency of 98%.
  • Electronic protection against reverse polarity, overcharging, over-discharging, overload, short-circuiting, and reverse current.
  • LCD screen and multiple LED indicators for displaying system operation information, customizable parameters, and error codes.
  • Features diverse load control; also capable of charging over-discharged lithium batteries.
  • Die-cast aluminum design allows for efficient heat dissipation.
  • RS232 port to communicate with BT-1 Bluetooth module.

Specification

Nominal System Voltage: 12V/24V Auto Recognition
Rated Battery Current: 20A
Rated Load Current: 20A
Max. PV Input Short Current: 25A
Max. Battery Voltage: 32V
Max Solar Input Voltage: 100 VDC
Net Weight: 3.08 lb
Discharge Circuit Voltage Drop: ≤0.15V
Overall Dimensions: 8.27 x 5.94 x 2.34 in

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

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Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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