Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The 40 Amp MPPT Solar Charge Controller is designed to manage solar charging for 12V or 24V DC systems. It automatically detects system voltage and supports multiple deep cycle battery types, including sealed, gel, flooded, and lithium batteries.

Built with MPPT technology, this charge controller provides tracking efficiency up to 99% and peak conversion efficiency of 98%. It includes an LCD screen, LED indicators, electronic protection features, diverse load control, and a die-cast aluminum design for efficient heat dissipation.

Key Features

  • Automatically detects 12V or 24V DC system voltages.
  • Compatible with various deep cycle battery options: Sealed, Gel, Flooded, and Lithium.
  • Innovative MPPT technology with high tracking efficiency up to 99% and peak conversion efficiency of 98%.
  • Electronic protection against reverse polarity, overcharging, over-discharging, overload, short-circuiting, and reverse current.
  • LCD screen and multiple LED indicators for displaying system operation information, customizable parameters, and error codes.
  • Features diverse load control; also capable of charging over-discharged lithium batteries.
  • Die-cast aluminum design allows for efficient heat dissipation.
  • RS232 port to communicate with BT-1 Bluetooth module.

Specifications

  • Rated Battery Current: 40A
  • Rated Load Current: 20A
  • Max. PV Input Short Current: 50A
  • Max. Battery Voltage: 32V
  • Max Solar Input Voltage: 100VDC
  • Charge Circuit Voltage Drop: ≤0.26V
  • Discharge Circuit Voltage Drop: ≤0.15V
  • Working Temperature: -31°F to +113°F
  • Max Terminal Size: 8AWG
  • Rated Load Current: 10% to 90% NC
  • Overall Dimensions: 9.37 x 6.81 x 2.85 in
  • Net Weight: 4.41 lb

Downloads

Specifications

Manual

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

 

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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