Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR 2500W 48VDC-240VAC Solar Kit is a complete solar power kit built around 10 MEGA 250W monocrystalline panels, two 6500W 48V off-grid solar inverters, and two ALPHA 5 PRO 5.12kWh server rack lithium batteries. It is designed to provide a 48VDC solar setup with 240VAC output using matched solar, battery, inverter, cable, mounting, and disconnect components.

This kit also includes extension cables, Z-brackets, and a PV DC quick disconnect, giving users the core components needed for a structured solar installation.

Kit Includes

  • 2 x 6500W 48V Off-Grid Solar Inverter (H6548S)
  • 10 x MEGA 250W Monocrystalline Panel (RS-M250)
  • 2 x ALPHA 5 PRO 5.12kWh Server Rack Lithium Battery (RS-B5121P)
  • 2 x 10AWG 30FT Extension Cable (RS-30102)
  • 2 x 10AWG 10FT Extension Cable (RS-10102)
  • 15 x Z-Brackets (RS-ZB4C)
  • 1 x PV DC Quick Disconnect (RS-i4)
MEGA 250 Solar Panel Kit

MEGA 250

250 Watt Solar Panel

No. of Panels: 10 x MEGA 250Watt Solar Panels
Wattage Per Panel: 250W
Total Wattage of Panels: 2500W

Key Features

  • 16-busbar solar cell configuration
  • Lightweight anodized aluminum frame
  • High Transmission, AR (anti-reflective) Coated Tempered Glass
  • Plug and play junction box
  • Industry standard quick-connect cables work in series or parallel
  • Certified to withstand challenging environmental conditions
  • Excellent low-light performance on cloudy days, mornings and evenings

Specifications

Model: RS-M250
Maximum Power (Pmax): 250W
Maximum Power Voltage (Vmp): 18.9V
Maximum Power Current (Imp): 13.2A
Open Circuit Voltage (Voc): 22.8V
Short Circuit Current (Isc): 13.7A
Maximum System Voltage (Vmax): 1500VDC
Temperature Range: -40 - +185°F
Weight: 26.9 lb
Dimensions: 60.6 x 29.9 x 1.2 in

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

NOVA 6500S Off-Grid Hybrid Solar Inverter

ALPHA 5 PRO

51.2V 100Ah LiFePO4 Battery

No. of Batteries: 2 x ALPHA 5 PRO 51.2V 100Ah LiFePO4 Lithium Batteries

Features

  • Certification: UL1973, UL9540A, FCC
  • 7,000 Deep Cycles Life
  • 5120 Watt Hours Energy
  • 100A Continuous Charge Current
  • Compatible with multiple brands of inverters
  • Low maintenance
  • Over charging or discharging protection
  • Overcurrent & short circuit protection
  • Parallel up to 15 Batteries
  • Connect in Parallel for Larger Capacity
  • With Sophisticated Battery Management System (BMS)
  • 10 Years Lifespan

Specifications

Electrical Specifications
Nominal Voltage: 51.2V
Nominal Capacity: 100Ah
Minimum Capacity: 99.5Ah
Nominal Capacity: 5120Wh

Operating Specifications
Charging Voltage: 56V
Discharging Cutoff Voltage: 44.8V
Maximum Charging Current: 100A
Continuous Charge Current: 100A
Maximum Discharge Current: 100A

Physical Specifications
Battery Dimensions: 17.7"L x 17.8"W x 5.2"H
Battery Weight: 99.2 lb
Server Rack Dimensions: 27.5"L x 27.5"W x 44.1"H
Server Rack Weight: 196.2 lb

BMS Operation
Operation Voltage: 43.2-58.4V
Maximum Charging Current: 100A
Maximum Discharging Current: 100A
Maximum Charge Voltage (CC/CV): 57.6V
Overcharge Protection Voltage (Battery): 58.4V
Overcharge Protection Release Voltage (Battery): 54V
Over Discharge Protection Voltage (Battery): 43.2V
Over Discharge Protection Release Voltage (Battery): 47.2V
Over Discharge Primary Charge Overcurrent Protection Value: 110A
First Stage Charge Over Current Delay: 1s
Primary Discharge Overcurrent Protection Value: 110A
Primary Discharge Overcurrent Protection Delay: 1s
Secondary Discharge Overcurrent Protection Value: 150A
Secondary Discharge Overcurrent Protection Delay: 500ms

Temperature Performance
Charge Temperature: 0.1C@32°F-50°F; 0.2C@50°F-68°F; 0.5C@68°F-77°F; 1C@77°F-113°F; 0.3C@113°F-131°F; 0.2C@131°F-140°F
Discharge Temperature: -4°F-149°F
Storage Temperature: -4°F-113°F 90%RH Max (1 month); 32°F-95°F 90RH Max (6 months)
Recommended Storage Temperature: 32°F-113°F 85%RH Max

Others
Certification: UL1973, UL9540A, FCC
Max. Expansion: 15 pcs in parallel
Communication Ports: RS485/RS232/CAN
Warranty: 10 Years Manufacturer Defect

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

NOVA 6500S Off-Grid Hybrid Solar Inverter

NOVA 6500S

6500 Watt 48 Volt Off-Grid Hybrid Solar Inverter

No. of Hybrid Solar Inverter: 2 x 6500 Watt (6.5kW) 48 Volt Off-grid Hybrid Solar Inverters

Features

  • UL Certification
  • Status indication with RGB lights
  • Built-in Wi-Fi for mobile monitoring (Android/iOS)
  • Supports USB on-the-go function
  • Data log events stored in the inverter
  • Reserved communication port for BMS (RS485, CAN-BUS or RS232)
  • Replaceable fan design for ease of maintenance
  • Battery independent design
  • Configurable AC/PV output usage timer and prioritization
  • Adjustable high-power charging current
  • Adjustable input voltage range for home appliances and personal computers
  • Compatible with Utility Mains or generator input
  • Built-in anti-dust kit
  • Optional DC output for DC fan, LED bulb, router, etc.
  • 6-unit parallel operation capabilities

Specifications

Model: RS-H6548S
Rated Inverter Power: 6500VA/6500W
Parallel Capability: Yes, 6 units

Input
Voltage: 120 VAC
Selectable Voltage Range: 90-140 VAC (For Computers), 80-140 VAC (For Home Appliances)
Frequency Range: 50 Hz/60 Hz (Auto Sensing)

Output
AC Voltage Regulation (Batt. Mode): 120 VAC ± 5%
Surge Power: 13000VA
Efficiency (Peak): 91%
Transfer Time: 10 ms (For Personal Computers), 20 ms (For Home Appliances)
Waveform: Pure Sine Wave
No Load Power Consumption: <75W
DC Voltage: 12 VDC ± 5%, 100W

Battery
Battery Voltage: 48 VDC
Float Charging Voltage: 54 VDC
Overcharge Protection: 66 VDC

Solar Charger & AC Charger
Solar Charger Type: MPPT
Maximum PV Array Power: 8000W (4000W x 2)
MPPT Operating Voltage Range: 90 - 230 VDC
Maximum PV Array Open Circuit Voltage: 250 VDC
Maximum Solar Charge Current: 120A
Maximum AC Charge Current: 120A
Maximum Charge Current: 120A

Physical
Dimension (D x W x H): 6.2 x 19.8 x 20.9 in
Net Weight: 44 lb
Communication Interface: USB/RS232/RS485/Wi-Fi/Dry-contact

Operating Environment
Humidity: 5% to 95% Relative Humidity (Non-condensing)
Operating Temperature: 14°F to 104°F
Storage Temperature: 5°F to 140°F

Standard
Compliance Safety: UL

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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