Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR 12V 40A DC-DC Battery Charger is designed for RVs, vans, boats, and off-grid systems. It combines an isolator and charger in one unit and supports AGM, Flooded, Gel, and Lithium batteries for flexible system compatibility.

This 40A charger works with both smart and traditional alternators and provides charging modes for lithium and lead-acid batteries. Built-in circuit protection, battery isolation, engine-safe charging, and low-current mode help support safe and reliable battery operation in mobile and off-grid setups.

Key Features

12V 20A/40A/60A DC-DC Battery Charger

  • Combines isolator and charger
  • Compatible with alternators
  • Supports AGM, Flooded, Gel, and Lithium batteries
  • Suitable for RV, Marine, Van, and Off-grid applications

Power Your System Without Limits

  • Multi-Battery Ready: Works with 12V AGM, Flooded, Gel, and Lithium batteries. Simply use the Mode Selection Switch to choose the correct battery type for flexible and safe upgrades.
  • Alternator Friendly: Supports both smart and traditional alternators through the 12V starter battery connection.
  • Built for Any Setup: Ideal for RVs, vans, boats, and off-grid systems, minimizing compatibility issues and installation effort.

Charge Smarter, Last Longer

  • Adaptive Charging for Lithium: Adaptive Charging for Lithium - 2-stage charging safely reactivates over-discharged lithium batteries and charges them to 100%.
  • Optimized Lead-Acid Charging: 3-stage charging maximizes battery life and charges to 100%.

Keep Your System Safe

  • Smart Circuit Protection: Guards against over-voltage, over-temperature, and reverse polarity to keep your system safe.
  • Battery Isolation: Prevents reverse current between batteries, protecting both the starter and auxiliary batteries.
  • Peace of Mind: Ensures safe, worry-free operation in RVs, vans, boats, and off-grid systems.

Safe, Reliable Battery Operation

  • Engine-Safe Charging: D+ ignition terminal charges only when the engine is running, safeguarding the starter battery.
  • Low-Current Mode: LC terminal supports small alternators or weak power sources, preventing system overload.
  • Temperature-Adaptive Charging: RJ11 sensor port adjusts voltage for cold or hot environments to extend battery life (not for lithium batteries). *D+, LC cables, and a temperature sensor are not included.

Versatile Charging for All Setups

  • RV
  • Van
  • Marine & Boats
  • Off-Grid Cabins

Specification

Model RS-DC20 RS-DC40 RS-DC60
Product Name 20A Battery Charger 40A Battery Charger 60A Battery Charger
Input Nominal Voltage 12VDC 12VDC 12VDC
Operating Voltage Range 10–16VDC 10–16VDC 10–16VDC
Output Nominal Power 250w 500w 750w
Output Nominal Current 20A 40A 60A
Operating Current Range 18-22A 37-43A 55-65A
Weight 4.0 lb 4.9 lb 6.2 lb
Dimensions 8.4 * 7.4 * 3.1 in 10.3 * 7.4 * 3.1 in 12.3 * 7.4 * 3.1 in
Efficiency >85%, @14VDC, 30% load >85%, @14VDC, 30% load >85%, @14VDC, 30% load
Battery Charging Mode 2-stage for lithium; 3-stage for lead-acid 2-stage for lithium; 3-stage for lead-acid 2-stage for lithium; 3-stage for lead-acid

Downloads

Specifications

Manual

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

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Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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