Warranty & Support Rich Solar

At Wildhaven Curator, we’re here to help with warranty questions and support for the RICH SOLAR products we sell. Our team can help identify your product’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

RICH SOLAR covers material/workmanship defects under normal use for the original purchaser. Coverage begins at purchase and is nontransferable.

Coverage and Duration

• Rigid Solar Panels: 25-year power output warranty* and 10-year workmanship warranty*.

• Portable Solar Panels: 25-year power output warranty* and 5-year workmanship warranty*.

• Controllers Included in Portable Panel Kits: 2-year warranty*.

• Flexible Solar Panels: 1-year warranty.

• ALPHA LITE and ALPHA Series Batteries: 5-year warranty*.

• ALPHA PRO Series Batteries: 10-year warranty*.

• Black LiFePO4 Server Rack Batteries: 5-year warranty*.

• Grid-Tie Inverters: 5-year warranty*.

• Pure Sine Wave Inverters: 2-year warranty*.

• Hybrid Inverters: 3-year warranty*.

• MPPT Controllers: 2-year warranty*.

• PWM Controllers: 1-year warranty.

• Other RICH SOLAR Products and Components: 1-year warranty.

*Prorated coverage applies. Replacement may require a customer contribution under the applicable manufacturer schedule. Contact us for clarification.

For kits and bundles, send us the included component models so we can help confirm their applicable coverage.

Conditions and Exclusions

Exclusions include accidents, misuse, unauthorized servicing/modifications, altered serial numbers, auction purchases, and non-RICH SOLAR products.

Batteries require proper installation/operation and full charging within seven days of purchase, then at least every six months.

Warranty Service

RICH SOLAR determines repair or replacement. Approval and an RMA are required before return shipment.

How to Submit a Warranty Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model or SKU, serial number if available, and a description of the issue.
  3. Attach clear photos or videos and relevant system configuration details.
  4. Our team will help coordinate troubleshooting and the manufacturer’s warranty review.

Eligibility for purchases through third-party sellers is subject to verification.

Shipping, Labor, and Related Costs

Customers pay inbound freight. Confirmed defects receive manufacturer-paid return freight within North America. Contact us to clarify labor/reinstallation costs.

Warranty Assistance

For help identifying coverage or coordinating a claim, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RICH SOLAR 10AWG Solar Connector to SAE Adapter is designed to connect solar panel connectors to an SAE plug for solar power setups. It uses thick 10AWG tinned copper wire to support stable current delivery with low resistance.

Built for outdoor and mobile solar applications, this adapter features IP68-rated MC4 connectors, an SAE connector with dustproof cap, and flame-retardant, UV-resistant materials. It is suitable for solar panels, RVs, boats, trailers, and off-grid setups.

Key Features

  • Stable Power Delivery: Thick 10AWG tinned copper wire for low resistance and steady current.
  • Weatherproof Protection: IP68-rated MC4 connectors and SAE dust cap prevent water and debris.
  • Easy, No-Tool Setup: Quick-connect MC4 and SAE plugs make installation fast and secure.
  • Built for Harsh Environments: Flame-retardant, UV-resistant PVC handles heat up to 200°C (392°F).
  • Safe & Durable Design: UL 94V-0 flame-rated housing + corrosion-resistant copper = long life and safety.
  • Wide Compatibility: Perfect for solar panels, RVs, boats, trailers, off-grid setups, and more.

Specifications

  • Type: SAE-to-MC4 Adapter Cable
  • Length: 52cm (20.5")
  • Wire Gauge: 10AWG
  • Wire Material: Soft silicone, Tinned copper
  • MC4 Material: PPO
  • SAE Material: UL 94V-0 flame-retardant PVC
  • Rated Voltage: 600V
  • Rated Current: 30A
  • Protection Rating: MC4 connectors: IP68 waterproof; SAE connector: Dustproof cap included

Downloads

Warranty

This product is covered by the official RICH SOLAR manufacturer limited warranty. Warranty terms, coverage period, and claim requirements are provided by RICH SOLAR.

View RICH SOLAR Warranty Details

Why Choose RICH SOLAR

RICH SOLAR has been a leader in the off-grid solar industry since 2005, with a focus on bringing the world's best solar products to market while providing world-class customer service.

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