Warranty & Support REDDOT

At Wildhaven Curator, we’re here to help with warranty questions and product support for the REDDOT products we sell. Our team can help identify the coverage for your specific model and coordinate the next steps with REDDOT.

Manufacturer Warranty Overview

REDDOT covers eligible material, manufacturing, and functional defects that occur under normal use. Coverage generally begins on the manufacturer’s shipping date. If your purchase is covered by a separate written warranty agreement, that agreement takes precedence.

Coverage and Duration

REDDOT confirmed the following warranty periods:

  • T1 and Compact T2 Desktop Panels: 3 years.
  • RD60: 1 year.
  • RDPRO Mini: 1 year.
  • RD30 Mini Bulb: 1 year.
  • EST-X2-FS Lamp: 3 years.

Coverage for Other Products and Earlier Purchases

  • RDPRO750-FS7 Panel: Previously published with a 3-year warranty.
  • RDPRO300-FS Panel: Previously published with a 3-year warranty.
  • RDPRO300 Panel: Previously published with a 3-year warranty.
  • Floor Stand for Half-Body Therapy Panels: Previously published with a 3-year warranty for manufacturing defects. Contact us to confirm the service arrangements for this accessory.

If you purchased an RDPRO300 or RDPRO750 series panel, please share your exact model and order details so we can confirm the terms that apply to your purchase.

Warranty Service

For devices eligible under REDDOT’s three-year service policy, the available assistance depends on when the issue occurs:

  • During the first six months: REDDOT provides a free replacement if local repair is impractical. If local repair is practical, REDDOT provides the required parts at no charge and covers 100% of applicable maintenance costs.
  • From six months to one year: REDDOT provides the required parts and parts shipping at no charge and covers 60% of applicable maintenance costs.
  • From one to three years: REDDOT provides the required parts at no charge and covers 30% of applicable maintenance costs. The customer pays for parts shipping.

For eligible portable products under a one-year warranty, REDDOT may provide parts or a replacement after assessing the issue. Our team can help confirm which service terms apply to your model and purchase.

Conditions and Exclusions

Warranty exclusions include misuse, accidents, unauthorized repairs or modifications, incorrect electrical supply, poor maintenance, use of unauthorized accessories, power surges, water damage, damage from disasters, and cosmetic wear.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number or proof of purchase, the exact model, and the serial number if applicable.
  2. Describe the issue, including when it began and how it affects the product.
  3. Attach clear photos or videos that show the issue.
  4. Our team will review your information, help coordinate REDDOT’s assessment, and let you know the next steps.

Shipping, Labor, and Related Costs

Please contact us to confirm any freight, labor, or other costs before shipping a product or arranging repair work. If your order arrives damaged, report it promptly and include photographs of the damage.

Warranty Assistance

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This mid-size light therapy panel is designed for targeted treatments across larger body areas while maintaining a compact form factor suitable for home or professional use. Its concentrated light field can cover areas such as the back or both legs during a session, although it is not designed to illuminate the entire body at once.

The panel combines seven blue, red, and near-infrared wavelengths with adjustable intensity, near-infrared pulsing, smart-mode support, and multiple control methods. Sessions can be managed directly from the touch screen, with the wireless remote, or through the mobile app.

Key Features

  • Seven-Wavelength Spectrum: Uses 480 nm, 630 nm, 660 nm, 810 nm, 830 nm, 850 nm, and 1060 nm wavelengths.
  • Independent Wavelength Control: Each wavelength can be individually adjusted from 0% to 100% brightness for customized sessions.
  • Configurable LED Design: Supports single-chip and dual-chip LED configurations.
  • Mid-Size Treatment Coverage: Designed to treat larger sections of the body, including the back or both legs, without requiring the space of a full-size panel.
  • Touch-Screen Control: The integrated touch screen provides direct access to treatment settings.
  • Wireless Remote Control: Includes a remote controller for adjusting settings from a distance.
  • Mobile App Control: The mobile app supports adjustment of session timing, intensity, and pulse frequency. The page notes that the app is currently being upgraded.
  • Smart-Mode Support: Includes smart-mode functionality and access to preset operating modes.
  • Adjustable Timer: Session duration can be set from 1 to 30 minutes.
  • Advanced Near-Infrared Pulsing: Near-infrared pulse frequency can be adjusted from 0 to 9,999 Hz.
  • Full-Range Dimming: Light intensity can be adjusted from 0% to 100%.
  • High-Density LED Array: Equipped with 150 LEDs for concentrated light distribution.
  • Cooling System: Uses two integrated cooling fans to support operation.
  • Low EMF Output: Electromagnetic-field emission is listed as negligible.
  • Optional Stand Compatibility: Designed for use with compatible optional professional floor stands.

Specifications

  • LED Count: 150 LEDs
  • Wavelengths: 480 nm, 630 nm, 660 nm, 810 nm, 830 nm, 850 nm, and 1060 nm
  • LED Configuration: Single-chip or dual-chip
  • Smart Mode: Yes
  • Input Voltage: AC 100–240V
  • Power Consumption: 215W ±5%
  • Beam Angle: 30°
  • Irradiance: Approximately 0.74 W/in² at 6 in
  • Cooling Fans: 2
  • LED Lifespan: 50,000 hours
  • EMF Emission: Negligible
  • Timer: Adjustable from 1 to 30 minutes
  • Pulse Frequency: Adjustable from 0 to 9,999 Hz for near-infrared LEDs only
  • Intensity Dimmer: Adjustable from 0% to 100%
  • Control Methods: Touch screen, remote controller, and mobile app
  • Housing Material: SPCC steel
  • Net Weight: Approximately 13.01 lb
  • Gross Weight: Approximately 24.25 lb
  • Listed Certifications and Registration: FDA registration, FCC, CE, and RoHS

Size Guide

  • Product Dimensions: Approximately 18.62 × 9.06 × 2.56 in
  • Package Dimensions: Approximately 28.35 × 16.54 × 6.30 in

Compatibility

Compatible With: Optional professional floor stands offered for the panel.

Included

  • LED therapy light
  • Eye protection
  • Door hook
  • Remote control
  • Hanging hardware
  • Power cable
  • Patch cable
  • Cable assembly and snap links

FDA registration refers to device listing, not FDA clearance or approval. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.

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