Warranty & Support REDDOT

At Wildhaven Curator, we’re here to help with warranty questions and support for the REDDOT products we sell. Our team can help confirm your model’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

REDDOT covers eligible material, manufacturing, and functional defects under normal use. Coverage generally starts from the manufacturer’s shipping date. Separate written agreements take precedence.

Coverage and Duration

• RDPRO750-FS7 Panel: Published 3-year warranty.

• RDPRO300-FS Panel: Published 3-year warranty.

• RDPRO300 Panel: Published 3-year warranty.

• Floor Stand — Stable and Portable Base for Half-body Therapy Panels: Published 3-year manufacturing-defect warranty. Please contact us to confirm accessory-specific service arrangements.

• Compact T2 Desktop Panel, RD60, and RDPRO mini: Model specifications list 1-year coverage. Please contact us for confirmation of the terms applicable to your purchase.

• RD30 Mini Bulb and EST-X2-FS Lamp: Please contact us for written confirmation of the applicable warranty period and service terms.

Warranty Service

For devices eligible under REDDOT’s three-year service policy:

• First six months: Free replacement if local repair is impractical; otherwise, free required parts and 100% of applicable maintenance costs.

• Six months to one year: Free required parts, parts shipping, and 60% of applicable maintenance costs.

• One to three years: Free required parts and 30% of applicable maintenance costs; customers pay parts shipping.

Eligible one-year portable-product claims may receive parts or replacement after assessment.

Conditions and Exclusions

Exclusions include misuse, accidents, unauthorized repairs/modifications, incorrect electrical supply, poor maintenance, unauthorized accessories, surges, water/disaster damage, and cosmetic wear.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with proof of purchase, model, and serial number where applicable.
  2. Describe the fault and attach photos or videos.
  3. Our team will help coordinate REDDOT’s assessment and next steps.

Shipping, Labor, and Related Costs

Confirm unallocated freight, labor, and other costs before arranging service. Report shipping damage promptly with photographs.

Warranty Assistance

Contact Wildhaven Curator for help confirming coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RDPRO300-FS is a compact red and near-infrared light therapy panel designed for localized sessions on targeted areas of the body. Its portable construction supports convenient use at home, in the office, while traveling, or as an additional tool in professional wellness settings.

The panel uses 60 LEDs and offers multiple single-chip wavelength configurations. It combines high irradiance, app and remote operation, adjustable session timing, low-EMF output, and a durable metal housing in a compact format.

Key Features

  • Multiple Wavelength Configurations: Available configurations include 660 nm and 850 nm, a five-wavelength configuration, and a seven-wavelength configuration.
  • Targeted Light Therapy: Designed for localized sessions on specific body areas rather than full-body coverage.
  • High Irradiance: Produces irradiance greater than approximately 1.17 W/in² when measured at approximately 5.91 inches.
  • Compact and Portable: Its lightweight, compact construction makes the panel easier to carry, position, and store.
  • App Control: Supports remote operation through a compatible app for convenient adjustment in home and professional settings.
  • Remote Control: Includes a remote controller for operating the panel without using the controls directly on the device.
  • Adjustable Timer: Allows the session duration to be adjusted according to the intended application.
  • Simple Controls: Features a user-friendly control interface designed for straightforward operation.
  • Ultra-Low EMF Output: Designed with low electromagnetic-field output for close-range use.
  • Durable Metal Housing: Uses an SPCC metal shell for a professional and durable exterior.
  • Long LED Lifespan: LEDs are rated for up to 50,000 operating hours.
  • Home and Professional Applications: Listed for beauty and skin care, localized pain-relief routines, portable wellness sessions, and professional wellness use.

Specifications

  • LED Count: 60 LEDs
  • LED Source: Taiwan Epistar or UltraChip
  • Two-Wavelength Configuration: 660 nm and 850 nm, single-chip
  • Five-Wavelength Configuration: 630 nm, 660 nm, 810 nm, 830 nm, and 850 nm, single-chip
  • Seven-Wavelength Configuration: 480 nm, 630 nm, 660 nm, 810 nm, 830 nm, 850 nm, and 1060 nm, single-chip
  • Power Output: 103W
  • Irradiance: Greater than approximately 1.17 W/in² at approximately 5.91 in
  • Maximum Coverage Area: Approximately 11.81 × 7.87 in
  • Shell Material: SPCC metal
  • Net Weight: Approximately 8.38 lb
  • LED Lifespan: 50,000 hours
  • Control Options: Device interface, remote control, and app control
  • Timer: Adjustable
  • EMF Output: Ultra-low
  • Working Environment: Approximately 14°F to 113°F
  • Listed Certifications and Registration: FDA registration, FCC, CE, and RoHS
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Size Guide

  • Product Dimensions: Approximately 10.59 × 9.06 × 2.60 in
  • Maximum Coverage Area: Approximately 11.81 × 7.87 in

Included

  • LED therapy light
  • Eye protection
  • Handle
  • Remote control
  • Power cable
  • Patch cable
  • Power adapter
  • User manual

FDA registration refers to device listing, not FDA clearance or approval. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.

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