Warranty & Support REDDOT

At Wildhaven Curator, we’re here to help with warranty questions and support for the REDDOT products we sell. Our team can help confirm your model’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

REDDOT covers eligible material, manufacturing, and functional defects under normal use. Coverage generally starts from the manufacturer’s shipping date. Separate written agreements take precedence.

Coverage and Duration

• RDPRO750-FS7 Panel: Published 3-year warranty.

• RDPRO300-FS Panel: Published 3-year warranty.

• RDPRO300 Panel: Published 3-year warranty.

• Floor Stand — Stable and Portable Base for Half-body Therapy Panels: Published 3-year manufacturing-defect warranty. Please contact us to confirm accessory-specific service arrangements.

• Compact T2 Desktop Panel, RD60, and RDPRO mini: Model specifications list 1-year coverage. Please contact us for confirmation of the terms applicable to your purchase.

• RD30 Mini Bulb and EST-X2-FS Lamp: Please contact us for written confirmation of the applicable warranty period and service terms.

Warranty Service

For devices eligible under REDDOT’s three-year service policy:

• First six months: Free replacement if local repair is impractical; otherwise, free required parts and 100% of applicable maintenance costs.

• Six months to one year: Free required parts, parts shipping, and 60% of applicable maintenance costs.

• One to three years: Free required parts and 30% of applicable maintenance costs; customers pay parts shipping.

Eligible one-year portable-product claims may receive parts or replacement after assessment.

Conditions and Exclusions

Exclusions include misuse, accidents, unauthorized repairs/modifications, incorrect electrical supply, poor maintenance, unauthorized accessories, surges, water/disaster damage, and cosmetic wear.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with proof of purchase, model, and serial number where applicable.
  2. Describe the fault and attach photos or videos.
  3. Our team will help coordinate REDDOT’s assessment and next steps.

Shipping, Labor, and Related Costs

Confirm unallocated freight, labor, and other costs before arranging service. Report shipping damage promptly with photographs.

Warranty Assistance

Contact Wildhaven Curator for help confirming coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RDPRO300 is a compact red and near-infrared light therapy panel designed for targeted sessions on the face, joints, and other small areas of the body. Its portable format supports use in home wellness, beauty and skin care, sports recovery, and professional treatment settings.

The panel features 60 LEDs, multiple wavelength configurations, and an irradiance output greater than approximately 1.17 W/in² at approximately 5.91 inches. Session settings can be managed through the LCD panel, remote controller, or compatible mobile app.

Key Features

  • Multi-Wavelength Light Therapy: The standard configuration combines 660 nm red light and 850 nm near-infrared light. Additional five-wavelength and customized seven-wavelength configurations are also listed.
  • Targeted Treatment Design: Intended for focused sessions on the face, joints, and other small areas of the body.
  • Adjustable Session Timer: Treatment time can be adjusted from 1 to 30 minutes.
  • Adjustable Light Intensity: Light output can be dimmed from 0% to 100%.
  • Adjustable Pulse Frequency: Pulse operation can be adjusted from 0 to 20 Hz.
  • Multiple Control Options: Settings can be managed through the integrated LCD panel, remote controller, or mobile app.
  • Compact and Portable: Its compact dimensions make the panel easier to carry, position, and store between sessions.

  • Low EMF Output: Electromagnetic field emissions are listed as negligible.
  • Durable Construction: The housing combines an SPCC shell with an aluminum power-supply enclosure.
  • Integrated Cooling: Includes one cooling fan to support operation.
  • Long LED Lifespan: The LEDs are rated for up to 50,000 operating hours.
  • Versatile Applications: Listed applications include home therapy, beauty and skin care, sports recovery, and pet care.

Specifications

  • LED Count: 60 LEDs
  • Standard Wavelengths: 660 nm and 850 nm
  • Five-Wavelength Configuration: 630 nm, 660 nm, 810 nm, 830 nm, and 850 nm
  • Custom Seven-Wavelength Configuration: 480 nm, 630 nm, 660 nm, 810 nm, 830 nm, 850 nm, and 1060 nm
  • Irradiance: Greater than approximately 1.17 W/in² at approximately 5.91 in
  • Input Voltage: AC 100–240V
  • Power Consumption: 103W
  • Cooling Fans: 1
  • EMF Emission: Negligible
  • LED Lifespan: 50,000 hours
  • Control Options: LCD panel, remote controller, and app
  • Timer: Adjustable from 1 to 30 minutes
  • Pulse Frequency: Adjustable from 0 to 20 Hz
  • Intensity Dimmer: Adjustable from 0% to 100%
  • Shell Material: SPCC steel
  • Power-Supply Housing Material: Aluminum
  • Listed Certifications and Registration: FDA registration, FCC, CE, and RoHS
  • Working Environment: Approximately 14°F to 113°F
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Size Guide

  • Product Dimensions: Approximately 10.59 × 9.06 × 2.60 in
  • Net Weight: Approximately 8.38 lb

FDA registration refers to device listing, not FDA clearance or approval. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.

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