Warranty & Support REDDOT

At Wildhaven Curator, we’re here to help with warranty questions and support for the REDDOT products we sell. Our team can help confirm your model’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

REDDOT covers eligible material, manufacturing, and functional defects under normal use. Coverage generally starts from the manufacturer’s shipping date. Separate written agreements take precedence.

Coverage and Duration

• RDPRO750-FS7 Panel: Published 3-year warranty.

• RDPRO300-FS Panel: Published 3-year warranty.

• RDPRO300 Panel: Published 3-year warranty.

• Floor Stand — Stable and Portable Base for Half-body Therapy Panels: Published 3-year manufacturing-defect warranty. Please contact us to confirm accessory-specific service arrangements.

• Compact T2 Desktop Panel, RD60, and RDPRO mini: Model specifications list 1-year coverage. Please contact us for confirmation of the terms applicable to your purchase.

• RD30 Mini Bulb and EST-X2-FS Lamp: Please contact us for written confirmation of the applicable warranty period and service terms.

Warranty Service

For devices eligible under REDDOT’s three-year service policy:

• First six months: Free replacement if local repair is impractical; otherwise, free required parts and 100% of applicable maintenance costs.

• Six months to one year: Free required parts, parts shipping, and 60% of applicable maintenance costs.

• One to three years: Free required parts and 30% of applicable maintenance costs; customers pay parts shipping.

Eligible one-year portable-product claims may receive parts or replacement after assessment.

Conditions and Exclusions

Exclusions include misuse, accidents, unauthorized repairs/modifications, incorrect electrical supply, poor maintenance, unauthorized accessories, surges, water/disaster damage, and cosmetic wear.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with proof of purchase, model, and serial number where applicable.
  2. Describe the fault and attach photos or videos.
  3. Our team will help coordinate REDDOT’s assessment and next steps.

Shipping, Labor, and Related Costs

Confirm unallocated freight, labor, and other costs before arranging service. Report shipping damage promptly with photographs.

Warranty Assistance

Contact Wildhaven Curator for help confirming coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The RDPRO mini is a compact handheld red and near-infrared light therapy device designed for targeted use on specific muscles, joints, and skin areas. Its portable format supports focused sessions at home, while traveling, or in professional wellness settings.

The device combines 660 nm red light and 850 nm near-infrared light with adjustable intensity, timer, and pulse controls. It also includes preset operating modes, a digital display, rechargeable battery operation, screen-lock functionality, and a mute mode.

Key Features

  • Dual Wavelengths: Uses 660 nm red light and 850 nm near-infrared light for targeted light therapy sessions.
  • Targeted Handheld Design: Compact format designed for focused application on specific muscles, joints, and skin areas.
  • Preset Smart Modes: Includes preset modes for Joint Care, Face & Eyes, Sleep, Skin, Workout, and Mood Health.
  • Customizable Controls: Allows independent control of red light, near-infrared light, treatment time, pulse frequency, and light intensity.
  • Adjustable Intensity: Light output can be adjusted from 0% to 100%.
  • Adjustable Pulse Frequency: Pulse operation can be adjusted from 0 to 40 Hz.
  • Adjustable Timer: Treatment time can be set from 1 to 30 minutes.
  • Digital Display: Displays the remaining time, selected mode, red and near-infrared intensity, and pulse status.
  • Screen-Lock Function: Helps prevent accidental changes while the device is being held or used.
  • Mute Mode: Allows quieter operation in nighttime or other low-noise environments.
  • Rechargeable Operation: The client-provided product sheet lists a two-hour battery operating time.
  • Type-C Charging: The client-provided product sheet lists approximately 1.5 hours of charging time through a Type-C connection.
  • Cooling Ventilation: Designed with four cooling vents.
  • Low EMF Design: The product specifications describe electromagnetic-field emissions as negligible.
  • Durable Housing: Constructed from ABS material.
  • Customizable Configuration: The product chip is listed as single-chip, with multi-chip customization available.

Specifications

  • LED Count: 12 LEDs
  • Wavelengths: 660 nm red light and 850 nm near-infrared light
  • Product Chip: Single-chip; customizable multi-chip configuration available
  • Irradiance: Greater than approximately 1.29 W/in²
  • Battery: 7.4V, 2500mAh
  • Battery Performance: 2 hours
  • Power Consumption: 9W
  • Net Weight: Approximately 0.54 lb
  • Charging Time: Approximately 1.5 hours
  • Charging Connection: Type-C
  • Cooling: Four cooling vents
  • EMF Emission: Negligible
  • LED Lifespan: 50,000 hours
  • Control Options: LED control panel and touch screen
  • Timer: Adjustable from 1 to 30 minutes
  • Pulse Frequency: Adjustable from 0 to 40 Hz
  • Intensity Dimmer: Adjustable from 0% to 100%
  • Material: ABS
  • Listed Certifications and Registration: FDA registration, FCC, CE, and RoHS
  • Working Environment: Approximately 14°F to 113°F
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Size Guide

Product Dimensions: Approximately 5.51 × 2.76 × 1.14 in

Included

  • Power cord
  • Goggles

FDA registration refers to device listing, not FDA clearance or approval. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.

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