Warranty & Support REDDOT

At Wildhaven Curator, we’re here to help with warranty questions and support for the REDDOT products we sell. Our team can help confirm your model’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

REDDOT covers eligible material, manufacturing, and functional defects under normal use. Coverage generally starts from the manufacturer’s shipping date. Separate written agreements take precedence.

Coverage and Duration

• RDPRO750-FS7 Panel: Published 3-year warranty.

• RDPRO300-FS Panel: Published 3-year warranty.

• RDPRO300 Panel: Published 3-year warranty.

• Floor Stand — Stable and Portable Base for Half-body Therapy Panels: Published 3-year manufacturing-defect warranty. Please contact us to confirm accessory-specific service arrangements.

• Compact T2 Desktop Panel, RD60, and RDPRO mini: Model specifications list 1-year coverage. Please contact us for confirmation of the terms applicable to your purchase.

• RD30 Mini Bulb and EST-X2-FS Lamp: Please contact us for written confirmation of the applicable warranty period and service terms.

Warranty Service

For devices eligible under REDDOT’s three-year service policy:

• First six months: Free replacement if local repair is impractical; otherwise, free required parts and 100% of applicable maintenance costs.

• Six months to one year: Free required parts, parts shipping, and 60% of applicable maintenance costs.

• One to three years: Free required parts and 30% of applicable maintenance costs; customers pay parts shipping.

Eligible one-year portable-product claims may receive parts or replacement after assessment.

Conditions and Exclusions

Exclusions include misuse, accidents, unauthorized repairs/modifications, incorrect electrical supply, poor maintenance, unauthorized accessories, surges, water/disaster damage, and cosmetic wear.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with proof of purchase, model, and serial number where applicable.
  2. Describe the fault and attach photos or videos.
  3. Our team will help coordinate REDDOT’s assessment and next steps.

Shipping, Labor, and Related Costs

Confirm unallocated freight, labor, and other costs before arranging service. Report shipping damage promptly with photographs.

Warranty Assistance

Contact Wildhaven Curator for help confirming coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This compact red and near-infrared light therapy bulb is designed for focused treatment of the face and targeted areas of the body. Its concentrated light output supports use in home wellness routines as well as professional environments such as clinics, spas, and training facilities.

The device combines 660 nm red light and 850 nm near-infrared light through twelve high-output LEDs. Its compact format can be used as a handheld device or positioned on a desktop for targeted sessions.

Key Features

  • Dual-Wavelength Light: Combines 660 nm red light and 850 nm near-infrared light in a 1:1 wavelength configuration.
  • Focused LED Output: Uses twelve 3W LEDs to provide a rated total power output of 36W.
  • Targeted Application: The compact light head concentrates output on specific facial or body areas.
  • 60° Lens Angle: The client-provided product sheet specifies a 60-degree lens angle for focused light distribution.
  • Surface Irradiance: The client-provided product sheet lists irradiance greater than 100 mW/cm² at the surface.
  • Home and Professional Use: Designed for home wellness routines and targeted treatment applications in clinics, spas, and training settings.
  • Handheld or Desktop Use: Can be held for targeted use or placed on a desktop for hands-free sessions.
  • Customizable Wavelength Configuration: Optional wavelength customization is available at a different price, but it is not presented as a standard selectable option.
  • Indoor-Use Design: Intended for indoor use and should not be used in wet environments.
  • Recommended Session Guidance: The official page recommends sessions of 5 to 15 minutes per target area, three to five times per week.
  • Specifications
  • LED Configuration: 12 × 3W LEDs
  • Rated Power: 36W
  • Wavelengths: 660 nm red light and 850 nm near-infrared light
  • Wavelength Ratio: 1:1
  • Product Chip: Single-chip; customizable multi-chip configurations are available
  • Lens Angle: 60°
  • Irradiance: Greater than 100 mW/cm² at the surface
  • Color: White
  • Housing Material: Aluminum
  • Power Bank Support: No
  • Net Weight: 0.66 lb
  • LED Lifespan: Up to 50,000 hours
  • Working Environment: Approximately 14°F to 113°F
  • Listed Certifications and Registration: CE, RoHS, and FDA registration
  • Primary Functions Listed: Slimming, relieving pain, and reducing inflammation
  • Use Environment: Indoor use only
  • Water Resistance: Not waterproof
  • <

Size Guide

  • Light Head Size: Approximately 5.51 × 4.72 in

Included

  • Light therapy device
  • Power cord
  • Protective glasses
  • Instruction manual

FDA registration refers to device listing, not FDA clearance or approval. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.

Customers also bought