Warranty & Support REDDOT

At Wildhaven Curator, we’re here to help with warranty questions and support for the REDDOT products we sell. Our team can help confirm your model’s coverage and coordinate manufacturer assistance.

Manufacturer Warranty Overview

REDDOT covers eligible material, manufacturing, and functional defects under normal use. Coverage generally starts from the manufacturer’s shipping date. Separate written agreements take precedence.

Coverage and Duration

• RDPRO750-FS7 Panel: Published 3-year warranty.

• RDPRO300-FS Panel: Published 3-year warranty.

• RDPRO300 Panel: Published 3-year warranty.

• Floor Stand — Stable and Portable Base for Half-body Therapy Panels: Published 3-year manufacturing-defect warranty. Please contact us to confirm accessory-specific service arrangements.

• Compact T2 Desktop Panel, RD60, and RDPRO mini: Model specifications list 1-year coverage. Please contact us for confirmation of the terms applicable to your purchase.

• RD30 Mini Bulb and EST-X2-FS Lamp: Please contact us for written confirmation of the applicable warranty period and service terms.

Warranty Service

For devices eligible under REDDOT’s three-year service policy:

• First six months: Free replacement if local repair is impractical; otherwise, free required parts and 100% of applicable maintenance costs.

• Six months to one year: Free required parts, parts shipping, and 60% of applicable maintenance costs.

• One to three years: Free required parts and 30% of applicable maintenance costs; customers pay parts shipping.

Eligible one-year portable-product claims may receive parts or replacement after assessment.

Conditions and Exclusions

Exclusions include misuse, accidents, unauthorized repairs/modifications, incorrect electrical supply, poor maintenance, unauthorized accessories, surges, water/disaster damage, and cosmetic wear.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with proof of purchase, model, and serial number where applicable.
  2. Describe the fault and attach photos or videos.
  3. Our team will help coordinate REDDOT’s assessment and next steps.

Shipping, Labor, and Related Costs

Confirm unallocated freight, labor, and other costs before arranging service. Report shipping damage promptly with photographs.

Warranty Assistance

Contact Wildhaven Curator for help confirming coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The EST-X2-FS is a freestanding red and near-infrared light therapy lamp designed for targeted, hands-free sessions. Its adjustable stand can be rotated, angled, and repositioned to direct light toward areas such as the face, back, and knees.

The lamp uses a 60-LED array, adjustable pulsing, a session timer, and remote operation. Its wheeled stand and folding rod structure support flexible positioning for home wellness, beauty, and post-workout routines.

Key Features

  • Dual-Wavelength Light: Uses 660 nm red light and 850 nm near-infrared light.
  • 60-LED Array: Equipped with 60 high-power LEDs arranged with 27 red-light chips and 33 near-infrared chips.
  • Adjustable Pulsing: Allows the pulse frequency to be adjusted up to 40 Hz.
  • Session Timer: Treatment duration can be set from 1 to 30 minutes.
  • Remote Operation: Includes a remote control for convenient operation during a session.
  • LCD Control Display: Features a full-color HD LCD control interface.
  • Flexible Stand: The stand can be rotated, angled, and height-adjusted to position the light over different targeted areas.
  • Three-Fold Rod Structure: Uses a folding rod design for flexible placement and storage.
  • Wheeled Base: The included wheeled stand allows the lamp to be repositioned more easily.
  • High Irradiance: Delivers irradiance greater than approximately 1.29 W/in² when measured at approximately 5.91 in.
  • Low-EMF Operation: Electromagnetic radiation is listed as zero when measured at approximately 5.91 in.
  • UV-Free and Flicker-Free Output: The light is described as producing no UV radiation and no flicker.
  • Long LED Lifespan: The LEDs are rated for up to 50,000 hours of operation.

Specifications

  • LED Count: 60 LEDs
  • LED Distribution: 27 red-light chips and 33 near-infrared chips
  • Wavelengths: 660 nm red light and 850 nm near-infrared light
  • Power Output: 100W
  • Irradiance: Greater than approximately 1.29 W/in² at approximately 5.91 in
  • Timer: Adjustable from 1 to 30 minutes
  • Pulse Frequency: Adjustable up to 40 Hz
  • Control Interface: Full-color HD LCD
  • Remote Control: Included
  • Maximum Coverage Area: Approximately 87.01 × 23.62 in
  • Net Weight: Approximately 11.68 lb
  • LED Lifespan: 50,000 hours
  • EMF: Zero at approximately 5.91 in
  • UV Radiation: None
  • Flicker: None
  • Working Environment: Approximately 14°F to 113°F
  • Listed Certifications and Registration: FDA registration, FCC, CE, and RoHS

Size Guide

  • Maximum Coverage Area: Approximately 87.01 × 23.62 in
  • Package Dimensions: Approximately 57.28 × 13.78 × 13.78 in

Included

  • Red light therapy lamp
  • Power cord
  • Protective goggles
  • Remote control
  • Wheeled stand

FDA registration refers to device listing, not FDA clearance or approval. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.

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