Warranty & Support Blue Alpine

At Wildhaven Curator, we’re here to help with warranty questions about your Blue Alpine purchase and assist with coordinating manufacturer support.

Manufacturer Warranty Overview

Coverage applies to the original purchaser with proof of purchase and is nontransferable.

Coverage and Duration

• Freeze Dryer: One-year coverage for material/workmanship defects, including the vacuum pump, subject to manufacturer conditions.

• Sealed Refrigeration System: Three-year limited coverage for the compressor, condenser, evaporator, tubing, and condenser fan.

• New Vacuum Pumps: Separate one-year warranty.

• Silicone Mats and Stainless Steel Pans: Manufacturing defects only, reported within 30 days of receipt.

• Refurbished Pumps/Accessories: Manufacturing and shipping defects covered for two weeks from shipment.

Factory-direct coverage starts at shipment; retail coverage starts at purchase. Factory maintenance requiring return adds one month to the applicable freeze-dryer warranty.

Conditions and Exclusions

Follow installation, electrical, operating, and maintenance instructions. Clean the condenser every six months; change pump oil at least every 120 operating hours using approved oil.

Exclusions include misuse, improper power, unauthorized work, consumables, and separately purchased replacement parts.

Warranty Service

Contact Blue Alpine before repairs. Customers perform most instructed component replacements and prepare shipments.

How to Request Warranty Assistance

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include your model, serial number, issue description, and available photos or videos.
  3. Our team can help you organize the information and coordinate contact with Blue Alpine.
  4. Obtain manufacturer instructions before arranging repairs or shipping equipment.

Manufacturer service contact: contact@bluealpinefreezedryers.com

Shipping, Labor, and Related Costs

Full one-year coverage is limited to the continental 48 states. Elsewhere, coverage is parts-only; customers pay freight and local installation.

Three-year refrigeration claims carry customer-paid diagnostics/transportation. Expedited shipping and non-defect/user-error service may incur charges.

Warranty Assistance

For help understanding coverage or coordinating your inquiry, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

Introducing the Blue Alpine Medium Elite 

Our most advanced, precise, and serviceable freeze dryer.

The Medium Elite marks a major leap forward in home and small-batch freeze drying. Engineered for accuracy, reliability, and ease of use, this new generation delivers professional-grade performance with intuitive operation and smarter design. It has the simplicity a home freeze dryer should have, with all the functionality of a scientific machine. 

Below is a list of improvements made to our newest generation freeze dryers:

  • Independent Shelf Control & Sensing - Every shelf is equipped with its own solid state relay and temperature sensor, giving the Elite model unmatched temperature accuracy and consistency. No more hot or cold spots - each shelf runs at the exact setpoint for superior, repeatable results.
  • Best-In-Class User Interface - A powerful new touchscreen interface puts complete control at your fingertips.
    • Create and save custom recipes. 
    • Create multiple recipes.  
    • Adjust active batches during any stage.
  • Built for Easy Service & Long-Term Reliability - The Medium Elite was designed with the following.    
    • KF Vacuum Fittings (Game Changer) - no Teflon tape, no thread sealant, no tools, no leaks. KF fittings are easier to clean, replace, and maintain, making the Elite model the most serviceable machine in its class.
    • Upgraded Electronics & Connectors - Every detail matters. By refining connectors, harnessing, and electronics, we’ve significantly increased durability and long-term robustness. These behind-the-scenes improvements greatly extend lifespan and reduce service needs.
    • Fully Digital Sensors - We’ve upgraded to a fully digital sensors for temperature and vacuum monitoring. Digital readings mean higher precision, improved stability, and better long-term reliability compared to analog sensors.

If you're interested in freeze drying and you want to purchase the highest quality home freeze dryer, you have come to the right place! Blue Alpine offers the fastest freeze dryer for home use. The software is also easy to work with, pre-programmed with food recipes for a quick start, but customizable for a fine-tuned experience! We work hard in every detail to ensure you have the highest quality machine on the market.

A freeze dryer is a large purchase/investment, so we have included many details below to help. Every one of our machines comes with amazing customer service and support. Call now if you have any questions at 208-607-1722.

 

What is Included:

1x Medium Elite Freeze Dryer Machine
1x Impulse Sealer
1x Premium Vacuum Pump + Oil
1x Fresh Air Valve Assembly
5x Stainless Steel Trays 
5x Silicone Mats 
50x Mylar Bags 
50x Oxygen Absorbers 
Lifetime of Good Customer Service!


This product now includes an Advanced 3-Stage Oil Mist Filter when purchased with a Commercial Freeze Dryer Vacuum Pump!

 

Delivery Time  

Our current time till ship on all colors is 2 - 4 weeks.  Updated 5/29/2026

What makes us Different:

Here at Blue Alpine, we are serious about three things: freeze dryers, quality, and customer service. We are never satisfied with the status quo, and we push for improvement through research, engineering, and testing.  

A lot of minor improvements add up to a huge difference in quality. Ultimately, our machines are simply superior. 
  • 25% more cooling capacity, which translates to up to 25% faster batches.
  • Built in Idaho by technicians who hold themselves to the highest standard. 
  • A circulating fan inside the chamber blast-freezes the food, creating better quality food and faster freeze times. 
  • A P100 filter inside the chamber protects your vacuum pump from particulates, increasing the lifespan of the vacuum pump. 
  • The trays are a food industry standard size (quarter sheet pan, 9x13), so you can easily buy more pans from your local stores. 
  • Each machine goes through several hours of quality control tests to make sure every component of the machine is operating within normal parameters before it ships. 
  • Smart software utilizes PID control technology and solid-state relays to accurately freeze-dry your food.
  • We use a natural refrigerant (R1270) that is future-proof, unlike R404 or R410, which will be discontinued soon.
  • On our machine, all vacuum fittings are barbed fittings. We do not use crimped fittings, which are prone to vacuum leaks. 
  • We use a gasket material to seal all threads. We do not use Teflon Tape which is also leak-prone. 
  • The frame of our machines is made with extruded aluminum and is incredibly durable.  
  • Recipes built into the software allow you to optimize your freeze-drying cycles.
  • If we send out a bad machine, we don't hide behind warranty fine print. We own our mistake and make it right. 

Specs:

See Owner's Manual For More Specs

  • Overall Machine Size: 20" x 21" x 30", WxDxH 110 lbs
  • The solenoid in the vacuum pump prevents backflow of oil into the chamber. 
  • Up to 15lbs of food per cycle
  • 5 trays (standard 9x13 inch)
  • Average freeze-drying cycles take 12-20 hours 
  • Plexiglass Door Thickness: 1 inch
  • 120V, 15A Breaker (Normal Wall Outlet) 
  • 13 Amps Maximum Power Draw (1560W max)
  • 9.0 Amps Average Power Draw (1080W average)

 

Shipping 

  • Shipping for the lower 48 states is free with a few small exceptions 
  • For shipping to Alaska or Hawaii, contact us for a quote 
  • For shipping to Canada or Mexico, contact us for a quote 

 

Owners Manual 

Click Here

 

Warranty 

Click Here 

Customers also bought