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Big Battery

BigBattery EG4 18kPV All-in-One Hybrid Solar Inverter | 18kW PV / 12kW AC | Split-Phase | 3-MPPT (4 Strings) | Scalable | Remote Wi-Fi Monitoring

SKU INV024
$4,999.99
$4,999.99
Free Shipping Contiguous USA
Warranty Info View coverage → 30-Day Returns View terms →
Questions? Give us a call +1 239-310-4096
In stock

Estimated Delivery: 4-7 Business Days from Order Date

Free Standard Shipping on All Orders to the Contiguous USA

30 Day Return Policy with 25% restocking fee applies to change-of-mind returns. See full policy

Estimated shipping time

You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.

What is your Return Policy?

At Wildhaven Curator, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:

1. Return Window

You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.

2. Who Pays for Return Shipping?

  • If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping cost.
  • If you’re returning an item because you changed your mind, you’ll be responsible for return shipping fees.

3. Damaged or Defective Items

Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.

4. Changed Your Mind?

If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).

5. Refund Processing

Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.

If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@wildhavencurator.com and we’ll look into it immediately.

6. Restocking Fees

In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.

Big Battery

BigBattery EG4 18kPV All-in-One Hybrid Solar Inverter | 18kW PV / 12kW AC | Split-Phase | 3-MPPT (4 Strings) | Scalable | Remote Wi-Fi Monitoring

SKU INV024
$4,999.99
BigBattery EG4 18kPV All-in-One Hybrid Solar Inverter | 18kW PV / 12kW AC | Split-Phase | 3-MPPT (4 Strings) | Scalable | Remote Wi-Fi Monitoring
Warranty & Support Big Battery

At Wildhaven Curator, we’re here to help with warranty questions about your BigBattery purchase. Our team can help identify the applicable coverage and coordinate manufacturer support.

Manufacturer Warranty Overview

Coverage depends on the product, purchase date, and applicable manufacturer terms. BigBattery provides lifetime technical support and automatically records battery warranties through serial numbers and QR codes.

Coverage and Duration

• BigBattery Batteries: Purchases after October 2024 carry 12-year repair/replacement coverage for material and workmanship defects.

• Earlier Battery Purchases: Purchases before October 2021 carry three-year coverage; purchases from October 2021 through October 2024 carry ten-year coverage.

• BigBattery Chargers and Accessories: One-year coverage from purchase for qualifying defects under normal use.

• BigBattery APEX-6.5K and APEX-10K Inverters: Five-year limited warranty. Contact us for model-specific eligibility, exclusions, and service arrangements.

• Other Manufacturers: Products branded EG4, Sol-Ark, Victron, Growatt, AIMS, or another manufacturer follow that manufacturer’s warranty.

Battery Warranty Service

BigBattery assesses returned batteries before approving service. Repairs or refurbished replacements may be provided.

If a new replacement is provided, beginning in year two, the customer may owe one-twelfth of its cost per year of ownership.

Capacity-loss claims below 25% are excluded. Manufacturer capacity testing is free; results determine eligibility.

Conditions and Exclusions

Battery exclusions include misuse, improper installation, environmental damage, improper charging, over-discharge, and unauthorized modification/disassembly.

If charge falls below 10%, recharge within 48 hours. Contact BigBattery immediately if charging is impossible.

Charger coverage excludes misuse, physical damage, unauthorized work, incompatible equipment, and operation outside specifications. IP65 charger coverage is nontransferable; repaired/replacement chargers retain the original warranty dates.

Battery Warranty Transfers

• Stationary batteries must remain at the original location; ownership-transfer documentation must be emailed within 30 days.

• Mobile batteries must remain in the original vehicle/system, with original purchase proof and a documented ownership chain.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model, serial number, issue description, and available photographs.
  3. Our team can help coordinate troubleshooting with BigBattery.
  4. Obtain return instructions before shipping and follow the required packaging procedure.

Manufacturer support: Support@BigBattery.com
Manufacturer phone: (818) 280-3091

Shipping, Labor, and Related Costs

• Battery claims: Eligible first-year claims receive round-trip shipping within the continental U.S.; customers pay both directions afterward. Disconnection, service interruption, and repacking are excluded. International customers pay shipping.

• IP65 charger claims: Customers prepay shipment to the manufacturer. Confirm other shipping costs before returning.

• APEX claims: Contact us to confirm freight, labor, and service costs before arranging work.

Warranty Assistance

For help understanding coverage or coordinating support, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

Need help with this product? support@wildhavencurator.com
+1 239-310-4096

This all-in-one hybrid solar inverter manages solar generation, battery storage, and utility power for grid-tied, hybrid, and off-grid installations. It accepts up to 18,000W of PV input and delivers 12,000W continuous AC output with 120V AC / 240V AC split-phase power.

Integrated charging and charge-control functions combine essential energy management capabilities in one unit. Three MPPTs support four solar strings, while AC coupling, peak shaving, and load control provide flexibility for new installations and system upgrades.

An LCD interface supports configuration, and remote Wi-Fi monitoring provides access to system performance and settings. Its IP65 / NEMA 4X enclosure and parallel expansion capability accommodate a range of residential energy storage layouts.

Key Features

  • Hybrid Operation: Manages solar, battery, and grid power.

  • Integrated Design: Combines inverter, charger, and charge controller.

  • Solar Array Flexibility: Three MPPTs accommodate four strings.

  • Energy Management: Supports peak shaving, load control, and AC coupling.

  • Monitoring and Control: LCD interface and remote Wi-Fi access.

  • Expandable System: Supports up to 10 parallel connections.

  • Built-In Protection: Integrated breakers and safety functions.

Specifications

  • AC Voltage: 120V AC / 240V AC

  • AC Frequency: 50 Hz / 60 Hz

  • Maximum Continuous AC Current: 50A at 240V AC

  • Maximum AC Input Power: 12000W

  • Maximum AC Bypass: 200A

  • AC Operating Voltage Range: 180–270V AC

  • Output Power: 12000W

  • Maximum Continuous Output Current: 50A

  • Surge Capacity with PV: 14700W for 10 min / 15500W for 5 min

  • Surge Capacity without PV: 13500W for 10 min

  • Power Factor: 0.99 at full load

  • Reactive Power Adjustment Range: 0.8 ~ 0.8 Leading Adjustable

  • Total Harmonic Distortion: <5% at full load

  • Transfer Time: 10–20 ms (single) / 20 ms (parallel)

  • Generator AC Bypass: 90A

  • Number of MPPTs: 3

  • Inputs per MPPT: 2 for MPPT 1 / 1 each for MPPT 2 and 3

  • Maximum PV Input Current: 25A for MPPT 1 / 15A each for MPPT 2 and 3

  • Maximum Short-Circuit Input Current: 31A for MPPT 1 / 19A each for MPPT 2 and 3

  • DC Input Voltage Range: 100–600V DC

  • Startup Voltage: 100V DC

  • MPPT Operating Voltage Range: 140–500V DC

  • MPPT Voltage: 360V DC

  • Maximum PV Array Power: 18000W

  • Maximum Efficiency: 94–99.9%

  • Idle Consumption: Approximately 70W normal / 18W standby

  • Nominal Battery System Voltage: 48V DC

  • Battery Voltage Range: 40–60V DC

  • BMS Cutoff Range: 42–47V

  • Maximum Charge / Discharge Current: 250A

  • Operating / Storage Temperature: -13°F–140°F (-25°C–60°C)

  • Altitude: <6,561 ft (2000 m)

  • Relative Humidity: 0–100%

  • Typical Noise Emission: 68 dB at 3 ft

  • Protection Rating: IP65 / NEMA 4X

  • Communications: RS485 / CANBus / WiFi

  • Maximum Parallel Connections: 10

Size Guide

  • Depth: 11.2 in (285 mm)

  • Width: 20.5 in (520 mm)

  • Height: 34.3 in (871 mm)

  • Weight: 121 lbs (55 kg)

Compatibility

Compatible With: 48V battery systems and AC-coupled installations.

UL 9540 Systems with Closed-Loop Communication — Grid-Tied and Off-Grid: BigBattery ETHOS and EG4 batteries.

Warranty

Warranty: 10-year EG4 manufacturer warranty

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