Warranty & Support Big Battery

At Wildhaven Curator, we’re here to help with warranty questions about your BigBattery purchase. Our team can help identify the applicable coverage and coordinate manufacturer support.

Manufacturer Warranty Overview

Coverage depends on the product, purchase date, and applicable manufacturer terms. BigBattery provides lifetime technical support and automatically records battery warranties through serial numbers and QR codes.

Coverage and Duration

• BigBattery Batteries: Purchases after October 2024 carry 12-year repair/replacement coverage for material and workmanship defects.

• Earlier Battery Purchases: Purchases before October 2021 carry three-year coverage; purchases from October 2021 through October 2024 carry ten-year coverage.

• BigBattery Chargers and Accessories: One-year coverage from purchase for qualifying defects under normal use.

• BigBattery APEX-6.5K and APEX-10K Inverters: Five-year limited warranty. Contact us for model-specific eligibility, exclusions, and service arrangements.

• Other Manufacturers: Products branded EG4, Sol-Ark, Victron, Growatt, AIMS, or another manufacturer follow that manufacturer’s warranty.

Battery Warranty Service

BigBattery assesses returned batteries before approving service. Repairs or refurbished replacements may be provided.

If a new replacement is provided, beginning in year two, the customer may owe one-twelfth of its cost per year of ownership.

Capacity-loss claims below 25% are excluded. Manufacturer capacity testing is free; results determine eligibility.

Conditions and Exclusions

Battery exclusions include misuse, improper installation, environmental damage, improper charging, over-discharge, and unauthorized modification/disassembly.

If charge falls below 10%, recharge within 48 hours. Contact BigBattery immediately if charging is impossible.

Charger coverage excludes misuse, physical damage, unauthorized work, incompatible equipment, and operation outside specifications. IP65 charger coverage is nontransferable; repaired/replacement chargers retain the original warranty dates.

Battery Warranty Transfers

• Stationary batteries must remain at the original location; ownership-transfer documentation must be emailed within 30 days.

• Mobile batteries must remain in the original vehicle/system, with original purchase proof and a documented ownership chain.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model, serial number, issue description, and available photographs.
  3. Our team can help coordinate troubleshooting with BigBattery.
  4. Obtain return instructions before shipping and follow the required packaging procedure.

Manufacturer support: Support@BigBattery.com
Manufacturer phone: (818) 280-3091

Shipping, Labor, and Related Costs

• Battery claims: Eligible first-year claims receive round-trip shipping within the continental U.S.; customers pay both directions afterward. Disconnection, service interruption, and repacking are excluded. International customers pay shipping.

• IP65 charger claims: Customers prepay shipment to the manufacturer. Confirm other shipping costs before returning.

• APEX claims: Contact us to confirm freight, labor, and service costs before arranging work.

Warranty Assistance

For help understanding coverage or coordinating support, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This off-grid inverter delivers 12,000W of split-phase output for residential, commercial, and backup power applications. It utilizes up to 24,000W of solar power and operates with 48V battery systems.

Dual MPPTs support multiple solar strings, while grid and generator inputs provide additional power-source flexibility. Built-in breakers, system controls, and backup switching support energy management in an integrated, transformer-free design.

Remote monitoring provides access to system performance and settings. Parallel operation supports expansion with up to 6 connections, while fan cooling manages operating temperature

Key Features

  • Split-Phase Output: Supports 120/240VAC operation.

  • Dual Solar Trackers: Provides 2 MPPTs with 2 inputs each.

  • Multiple Power Sources: Supports solar, battery, grid, and generator inputs.

  • Backup Switching: <10 ms single-unit switching and <20 ms parallel switching.

  • System Monitoring: RS485, CANBus, and WiFi communication.

  • Expandable Operation: Supports up to 6 parallel connections.

  • Integrated Protection: Built-in breakers and system safeguards.

Specifications

  • Nominal AC Voltage: 120/240VAC | 120/208VAC (L1/L2/N required)

  • Frequency: 60 Hz default | 50 Hz configurable

  • Maximum Continuous AC Current, Grid / Generator: 100A at 240VAC | 62.5A at 240VAC

  • Maximum AC Input Power: 24000W

  • AC Bypass, Grid / Generator: 100A | 90A

  • Recommended Generator Capacity: 6000W–15000W

  • Output Voltage: 120/240VAC | 208VAC

  • Maximum Continuous Output Current: 50A at 240VAC | 57.7A at 208VAC

  • Nominal Output Power without PV: 12000W at 240V | 12000W at 208V

  • Nominal Output Power with PV: 12000W at 240V | 12000W at 208V

  • Maximum Continuous Wattage: 12000W (L1/L2) | 6000W (L1-N/L2-N)

  • Surge Capacity: 18000W for 5 sec | 15000W for 10 sec

  • Power Factor: 0.99

  • Total Harmonic Distortion: <3%

  • Switching Time: <10 ms single | <20 ms parallel

  • Number of MPPTs: 2

  • Inputs per MPPT: 2

  • Maximum PV Input Current: 35A / 35A

  • Maximum Short-Circuit Input Current: 44A / 44A

  • DC Input Voltage Range: 100–480VDC

  • Minimum Startup Voltage: 100VDC

  • MPPT Operating Voltage Range: 120–385VDC

  • Nominal MPPT Voltage: 320VDC

  • Maximum Utilized PV Power: 24000W, with 12000W per MPPT

  • Maximum Recommended PV Input: 28000W, with 14000W per MPPT

  • MPPT Efficiency: 99%

  • Efficiency, PV to Loads: 93.5%

  • Efficiency, PV to Battery: 92.8%

  • Efficiency, AC to Battery: 92.5%

  • Efficiency, Battery to Loads: 90.2%

  • Standby Consumption: <70W

  • Nominal Battery Voltage: 48VDC

  • Battery Voltage Range: 46.4–60VDC

  • Maximum Charge / Discharge Current: 250A

  • Maximum Charge / Discharge Power: 12000W

  • DC Cutoff Voltage: 59VDC

  • Recommended Battery Capacity per Inverter: >400Ah

  • Maximum Parallel Connections: 6

  • Protection Rating: IP20

  • Communication Interface: RS485 / CANBus / WiFi

  • Operating Temperature at Full Load: 32°F–113°F (0°C–45°C)

  • Storage Temperature: 5°F–140°F (-15°C–60°C)

  • Altitude: <6,561 ft (2000 m)

  • Relative Humidity: 5–95%, non-condensing

  • Typical Noise Emission: <60 dB

  • Cooling Method: Fan

Size Guide

  • Depth: 5.9 in (150 mm)

  • Width: 20.9 in (530 mm)

  • Height: 34.25 in (870 mm)

  • Weight: 104.7 lbs (47.5 kg)

Compatibility

Compatible With: 48V battery systems within the specified voltage range and solar-plus-generator configurations.

Closed-Loop Communication — Off-Grid Non-UL 9540 Installations: BigBattery and EG4 batteries.

Warranty

Warranty: 5-year EG4 manufacturer warranty.

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