Warranty & Support Big Battery

At Wildhaven Curator, we’re here to help with warranty questions about your BigBattery purchase. Our team can help identify the applicable coverage and coordinate manufacturer support.

Manufacturer Warranty Overview

Coverage depends on the product, purchase date, and applicable manufacturer terms. BigBattery provides lifetime technical support and automatically records battery warranties through serial numbers and QR codes.

Coverage and Duration

• BigBattery Batteries: Purchases after October 2024 carry 12-year repair/replacement coverage for material and workmanship defects.

• Earlier Battery Purchases: Purchases before October 2021 carry three-year coverage; purchases from October 2021 through October 2024 carry ten-year coverage.

• BigBattery Chargers and Accessories: One-year coverage from purchase for qualifying defects under normal use.

• BigBattery APEX-6.5K and APEX-10K Inverters: Five-year limited warranty. Contact us for model-specific eligibility, exclusions, and service arrangements.

• Other Manufacturers: Products branded EG4, Sol-Ark, Victron, Growatt, AIMS, or another manufacturer follow that manufacturer’s warranty.

Battery Warranty Service

BigBattery assesses returned batteries before approving service. Repairs or refurbished replacements may be provided.

If a new replacement is provided, beginning in year two, the customer may owe one-twelfth of its cost per year of ownership.

Capacity-loss claims below 25% are excluded. Manufacturer capacity testing is free; results determine eligibility.

Conditions and Exclusions

Battery exclusions include misuse, improper installation, environmental damage, improper charging, over-discharge, and unauthorized modification/disassembly.

If charge falls below 10%, recharge within 48 hours. Contact BigBattery immediately if charging is impossible.

Charger coverage excludes misuse, physical damage, unauthorized work, incompatible equipment, and operation outside specifications. IP65 charger coverage is nontransferable; repaired/replacement chargers retain the original warranty dates.

Battery Warranty Transfers

• Stationary batteries must remain at the original location; ownership-transfer documentation must be emailed within 30 days.

• Mobile batteries must remain in the original vehicle/system, with original purchase proof and a documented ownership chain.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model, serial number, issue description, and available photographs.
  3. Our team can help coordinate troubleshooting with BigBattery.
  4. Obtain return instructions before shipping and follow the required packaging procedure.

Manufacturer support: Support@BigBattery.com
Manufacturer phone: (818) 280-3091

Shipping, Labor, and Related Costs

• Battery claims: Eligible first-year claims receive round-trip shipping within the continental U.S.; customers pay both directions afterward. Disconnection, service interruption, and repacking are excluded. International customers pay shipping.

• IP65 charger claims: Customers prepay shipment to the manufacturer. Confirm other shipping costs before returning.

• APEX claims: Contact us to confirm freight, labor, and service costs before arranging work.

Warranty Assistance

For help understanding coverage or coordinating support, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This 72V LiFePO4 battery delivers 7.68kWh of energy with a 100Ah capacity for golf carts, airport ground support equipment, resort transport vehicles, and industrial machinery. Built with Tier 1 lithium cells, it is designed for demanding mobile and continuous-duty applications.

An advanced Battery Management System (BMS) provides automatic cell balancing and protection against voltage, current, and temperature risks. Maintenance-free operation eliminates watering and routine servicing.

The IP65-rated, vibration-resistant enclosure protects against dust and water exposure. An integrated LED state-of-charge indicator provides a quick battery status check, while RS485 communication supports system integration and real-time monitoring.

Key Features

  • Battery Protection: Monitors voltage, current, and temperature.

  • Status Monitoring: LED state-of-charge indicator.

  • Communication: RS485 connectivity.

  • Weather Resistance: IP65 / NEMA 4X enclosure.

Specifications

  • System Voltage: 72V

  • Nominal Voltage: 76.8V

  • Chemistry: LiFePO4

  • Energy Capacity: 7.68kWh

  • Capacity: 100Ah

  • Charging Voltage Range: 85.2–87.6V

  • Maximum Charge Voltage: 87.6V

  • Operating Voltage Range: 72–87.6V

  • Suggested Low Voltage Cutoff: 72–76.2V

  • BMS Cutoff Range: 66V–70.5V

  • Cell Configuration: 24S

  • Maximum Continuous Discharge Current: 150A

  • Maximum Continuous Power: 7680W

  • Maximum Discharge Peak Current: 300A (Max 5 seconds)

  • Maximum Charge Current: 100A

  • Charge Temperature Range: 32°F–113°F (0°C–45°C)

  • Discharge Temperature Range: -4°F–149°F (-20°C–65°C)

  • Optimal Discharge Temperature Range: 59°F–95°F (15°C–35°C)

  • Storage Temperature Range: 23°F–95°F (-5°C–35°C), Max 3 months, SoC >50%

Size Guide

  • Depth: 15.3 in (389 mm)

  • Width: 34.5 in (876 mm)

  • Height: 7.4 in (188 mm)

  • Weight: 143 lb (64.9 kg)

Compatibility

Compatible With: Suitable 72V vehicle systems and controllers.

Included

  • 1 battery

  • 1 × 2 AWG 4Ft Red & Black Terminal Cable

  • 1 × Red & Black Terminal Rubber Cover

  • 4 × M8 Screws

Warranty

Warranty: 12 years.

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