Warranty & Support Big Battery

At Wildhaven Curator, we’re here to help with warranty questions about your BigBattery purchase. Our team can help identify the applicable coverage and coordinate manufacturer support.

Manufacturer Warranty Overview

Coverage depends on the product, purchase date, and applicable manufacturer terms. BigBattery provides lifetime technical support and automatically records battery warranties through serial numbers and QR codes.

Coverage and Duration

• BigBattery Batteries: Purchases after October 2024 carry 12-year repair/replacement coverage for material and workmanship defects.

• Earlier Battery Purchases: Purchases before October 2021 carry three-year coverage; purchases from October 2021 through October 2024 carry ten-year coverage.

• BigBattery Chargers and Accessories: One-year coverage from purchase for qualifying defects under normal use.

• BigBattery APEX-6.5K and APEX-10K Inverters: Five-year limited warranty. Contact us for model-specific eligibility, exclusions, and service arrangements.

• Other Manufacturers: Products branded EG4, Sol-Ark, Victron, Growatt, AIMS, or another manufacturer follow that manufacturer’s warranty.

Battery Warranty Service

BigBattery assesses returned batteries before approving service. Repairs or refurbished replacements may be provided.

If a new replacement is provided, beginning in year two, the customer may owe one-twelfth of its cost per year of ownership.

Capacity-loss claims below 25% are excluded. Manufacturer capacity testing is free; results determine eligibility.

Conditions and Exclusions

Battery exclusions include misuse, improper installation, environmental damage, improper charging, over-discharge, and unauthorized modification/disassembly.

If charge falls below 10%, recharge within 48 hours. Contact BigBattery immediately if charging is impossible.

Charger coverage excludes misuse, physical damage, unauthorized work, incompatible equipment, and operation outside specifications. IP65 charger coverage is nontransferable; repaired/replacement chargers retain the original warranty dates.

Battery Warranty Transfers

• Stationary batteries must remain at the original location; ownership-transfer documentation must be emailed within 30 days.

• Mobile batteries must remain in the original vehicle/system, with original purchase proof and a documented ownership chain.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number and proof of purchase.
  2. Include the product model, serial number, issue description, and available photographs.
  3. Our team can help coordinate troubleshooting with BigBattery.
  4. Obtain return instructions before shipping and follow the required packaging procedure.

Manufacturer support: Support@BigBattery.com
Manufacturer phone: (818) 280-3091

Shipping, Labor, and Related Costs

• Battery claims: Eligible first-year claims receive round-trip shipping within the continental U.S.; customers pay both directions afterward. Disconnection, service interruption, and repacking are excluded. International customers pay shipping.

• IP65 charger claims: Customers prepay shipment to the manufacturer. Confirm other shipping costs before returning.

• APEX claims: Contact us to confirm freight, labor, and service costs before arranging work.

Warranty Assistance

For help understanding coverage or coordinating support, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The 48V NEXUS 2 LiFePO4 Battery provides 16.08 kWh of usable energy and 314Ah capacity for off-grid homes, cabins, and backup power systems. Its compact, floor-standing design allows indoor installation in garages, utility rooms, cabins, or sheds without wall mounting.

An integrated battery management system, self-heating function, and aerosol fire suppression support dependable operation. Parallel expansion supports up to 15 units, with up to 240 kWh of storage per inverter.

Key Features

  • High-Capacity Storage: Provides 16.08 kWh of usable energy and 314Ah capacity.

  • Battery Management Protection: Multiple protection layers address voltage, current, and temperature risks.

  • Self-Heating Function: Warms the battery for charging in cold conditions.

  • Integrated Fire Suppression: Built-in aerosol suppression provides an additional safety feature.

  • Expandable System: Supports up to 15 batteries connected in parallel.

  • Floor-Standing Installation: Designed for indoor placement without wall mounting.

  • Communication Options: RS485, RJ45, and CAN connections support system integration.

  • Cycle Life: Rated for 8,000+ cycles.

  • Maintenance-Free Operation: No routine servicing required.

Specifications

  • Battery Quantity: 1

  • System Voltage: 48V

  • Nominal Voltage: 51.2V

  • Battery Chemistry: LiFePO4

  • Usable Energy: 16.08 kWh

  • Capacity: 314Ah

  • Cell Configuration: 16S1P

  • Continuous Discharge Current: 140A

  • Maximum Continuous Power: 7.6 kW

  • Peak Discharge Current: 270A for 1 second

  • Maximum Charge Current: 140A

  • Charging Voltage Range: 53.5V–57.6V

  • Operating Voltage Range: 48V–57.6V

  • Maximum Charge Voltage: 57.9V

  • Suggested Low Voltage Cutoff: 50.8V

  • Charging Temperature: 32°F–113°F; self-heating supports cold-weather charging preparation.

  • Discharging Temperature: -4°F–113°F

  • Optimal Discharging Temperature: 59°F–95°F

  • Storage Temperature, 1 Month: -4°F–113°F at greater than 50% state of charge

  • Storage Temperature, 3 Months: -4°F–95°F at greater than 50% state of charge

  • Storage Temperature, 6 Months: -4°F–77°F at greater than 50% state of charge

  • Humidity Range: 10%–95%, non-condensing

  • Altitude Limit: Less than 2000 m

  • Maximum Connections: 15 in parallel, up to 240 kWh

  • Communications: RS485 / RJ45 / CAN

  • Protection Rating: IP54

  • Installation: Indoor, floor-standing

  • Weight: Approximately 315 lb

Size Guide

  • Dimensions, W x H x D: 19.7 x 27.5 x 15.7 in (500 x 700 x 400 mm)

Compatibility

  • Off-Grid Inverter Communication: All BigBattery APEX and EG4 inverters.

  • Additional Inverter Compatibility: Select systems from Solis, Deye, GoodWe, SRNE, Pylontech, Victron, Growatt, Voltronic Power, and LuxPowerTek.

  • Legacy Battery Compatibility: Supports parallel connection with existing KONG and GRIZ products purchased between 2019 and 2024.

Included

  • 1 battery

Warranty

Warranty: 12 years.

Product Documents

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