Warranty & Support Sol-Ark

At Wildhaven Curator, we’re here to help with warranty questions about your Sol-Ark L3 HVR outdoor battery and coordinate manufacturer assistance.

Manufacturer Warranty Overview

The L3 HVR-60 carries a ten-year limited warranty from purchase, subject to eligibility, registration, installation, and operating requirements.

Coverage and Duration

• L3 HVR-60 Battery: Ten-year material/workmanship coverage.

• BMS/BMU, Fire Suppression, and HVAC Systems: Ten-year coverage within specified operating conditions.

• LCD Screens and Fans: Five-year coverage.

• Capacity Performance: At least 70% of initial capacity until ten years or 196.2 MWh throughput, whichever occurs first, subject to required initial-capacity testing and operating limits.

Conditions and Exclusions

Purchase must be through Sol-Ark or an authorized seller, with installation remaining at the original location in a covered territory.

Register within 30 days of delivery, except where applicable law prohibits registration-dependent coverage.

Exclusions include misuse, improper installation, unauthorized alterations, unsuitable operating conditions, consumables, and normal wear.

Warranty Transfer

One transfer is permitted with ownership of the original location, written notification, and continued compliance.

Warranty Service

An RMA is required. Sol-Ark may repair or replace eligible products using new or reconditioned equipment. A depreciated refund is available only under specified conditions.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with proof of purchase.
  2. Include the model, serial number, registration details, and installation address.
  3. Describe the issue and attach available photographs, fault records, and commissioning information.
  4. Our team can help coordinate the manufacturer’s assessment and return instructions.

Shipping, Labor, and Related Costs

Sol-Ark pays outbound repaired/replacement shipping for justified claims. Removal/reinstallation labor is excluded. Confirm inbound freight and applicable return charges before shipment.

Warranty Assistance

Contact Wildhaven Curator for help confirming coverage or coordinating support:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

This 60kWh outdoor lithium battery energy storage system supports commercial and industrial facilities that need backup power and energy management. Applications include retailers, manufacturing plants, data centers, EV charging stations, and large-scale farms.

Its modular design accommodates growing energy needs. Peak shaving, demand charge management, and time-of-use optimization support electricity cost management, while grid export and demand response offer additional energy management opportunities.

An integrated air conditioner provides temperature control. Built-in aerosol fire suppression protects both the battery modules and cabinet.

Key Features

  • Backup Power: Helps maintain operations during grid outages.

  • Expandable Design: Modular construction supports future storage expansion.

  • Energy Cost Management: Supports peak shaving, demand charge management, and time-of-use optimization.

  • Grid Export: Enables unused energy to be sold back to the grid.

  • EV Charging Support: Helps manage fast-charging site capacity constraints.

  • Demand Response: Supports participation in demand response programs.

  • Temperature Control: Includes integrated air conditioning.

  • Fire Suppression: Aerosol systems are built into the modules and cabinet.

Specifications

  • Storage Capacity: 60kWh

  • Battery Technology: Lithium

  • Installation Environment: Outdoor

  • System Design: Modular

  • Cooling: Integrated air conditioner

  • Fire Suppression: Module-level and cabinet-level aerosol systems

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