Warranty & Support Phoenix Dome

At Wildhaven Curator, we’re here to help with warranty questions and product support for the Phoenix Domes products we sell. Our team can assist with identifying the applicable manufacturer terms and coordinating support for your specific product.

Manufacturer Warranty Overview

For Phoenix Domes glass domes, hybrid glass upgrades, canvas tents, and accessories, please contact us to confirm the warranty information applicable to your exact product and configuration.

Coverage and Duration

Product-specific confirmation is required for the warranty period and covered components of:

• Glass domes and their supplied components
• Hybrid glass panorama window upgrades
• Hybrid glass skylight upgrades
• Teardrop Stargazer canvas tents
• Interior paneling
• Dome doors
• Electric-opening glass windows and operating components

Please contact our team before purchasing if you need written confirmation of coverage for a particular item.

Conditions and Exclusions

We can help obtain clarification on the manufacturer’s applicable conditions, exclusions, and installation or maintenance requirements for your product. Please retain your proof of purchase and any warranty documentation supplied with your order.

Warranty Service

If an issue occurs, contact Wildhaven Curator with your product and order details. We will help identify the affected component and coordinate a review with the manufacturer. Eligibility and available service options depend on the warranty terms applicable to your purchase.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number or proof of purchase.
  2. Include the product name, size, configuration, and affected component.
  3. Describe the issue and when it first occurred.
  4. Attach clear photos or videos, if available.
  5. Our team will help confirm the applicable terms and advise you on the next steps.

Shipping, Labor, and Related Costs

Please contact us to confirm whether shipping, inspection, removal, reinstallation, or labor costs are included in the applicable warranty service.

Warranty Assistance

For help confirming coverage or requesting manufacturer support, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

The Teardrop Sky Gazer Glamping Tent by Phoenix Domes is a glamping tent designed for outdoor accommodation and retreat-style setups. Its teardrop-style product design makes it a suitable option for creating a distinctive guest space, campsite feature, or nature-focused stay.

This tent is intended for glamping use and offers a practical option for customers looking to add a ready-to-use tent structure to an outdoor lodging or retreat environment.

Key Features

Featuring clear skylights for stargazing at night, or taking in the clouds and forest canopy as you open up your eyes in the morning.

They're easy to heat with a space heater or tent stove on chillier evenings, and cool all summer thanks to their roll-up door, 3 windows, apex ventilation ports, and integrated elastic sunshade.

The Teardrop Stargazer takes no more than 30 minutes to set up the first time, and even less subsequently after that. Curious about installation? Check out the setup guide on our Resources page!

This Tent Includes:

  • Waterproof canvas cover
  • Versatile tent body with roll-up door and 3 opening, screened windows
  • Extra thick waterproof + removable groundsheet
  • Removable sunshade for overhead windows
  • Upper ventilation ports
  • 24 guy lines with metal tensioners
  • Rainbow iridescent central ceiling pole
  • Chimney exit port
  • Tent pegs + internal ribs + carrying bag

4m

  • Diameter: 13'/4m
  • Details soon!

5m

  • Diameter: 16'/5m
  • Center Height: 10'/3m
  • Wall Height: 5.5'/1.7m
  • Floor Area: 200sqft/19sqm 
  • Weight: 110lb/50kg
  • Packed Size in Bag: 53x14x14"/135x35x35cm

6m

  • Diameter: 20'/6m

Gallery photos may show the tent staged with decor, furniture, bedding, or a deck for illustration purposes only. These items are not included — see "This Tent Includes" above for exactly what ships with your order.

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