Warranty & Support Phoenix Dome

At Wildhaven Curator, we’re here to help with warranty questions and product support for the Phoenix Domes products we sell. Our team can assist with identifying the applicable manufacturer terms and coordinating support for your specific product.

Manufacturer Warranty Overview

For Phoenix Domes glass domes, hybrid glass upgrades, canvas tents, and accessories, please contact us to confirm the warranty information applicable to your exact product and configuration.

Coverage and Duration

Product-specific confirmation is required for the warranty period and covered components of:

• Glass domes and their supplied components
• Hybrid glass panorama window upgrades
• Hybrid glass skylight upgrades
• Teardrop Stargazer canvas tents
• Interior paneling
• Dome doors
• Electric-opening glass windows and operating components

Please contact our team before purchasing if you need written confirmation of coverage for a particular item.

Conditions and Exclusions

We can help obtain clarification on the manufacturer’s applicable conditions, exclusions, and installation or maintenance requirements for your product. Please retain your proof of purchase and any warranty documentation supplied with your order.

Warranty Service

If an issue occurs, contact Wildhaven Curator with your product and order details. We will help identify the affected component and coordinate a review with the manufacturer. Eligibility and available service options depend on the warranty terms applicable to your purchase.

How to Submit a Warranty Inquiry or Claim

  1. Email support@wildhavencurator.com with your order number or proof of purchase.
  2. Include the product name, size, configuration, and affected component.
  3. Describe the issue and when it first occurred.
  4. Attach clear photos or videos, if available.
  5. Our team will help confirm the applicable terms and advise you on the next steps.

Shipping, Labor, and Related Costs

Please contact us to confirm whether shipping, inspection, removal, reinstallation, or labor costs are included in the applicable warranty service.

Warranty Assistance

For help confirming coverage or requesting manufacturer support, contact Wildhaven Curator:

Email: support@wildhavencurator.com
Phone: +1 239-310-4096

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